Home Equity Processor/Analyst

Rockland Trust•Middleboro, MA

33d

About The Position

We are seeking a skilled and customer-focused Processor Analyst to join our Home Equity and Consumer Lending team. This role supports a critical stage of the lending process - managing the pipeline from application submission through movement to underwriting - while ensuring each customer receives exceptional service and timely communication. The Processor Analyst will combine strong operational expertise with professional communication and analytical ability to ensure loans progress efficiently, accurately, and in compliance with policy and regulation.

Requirements

1+ years experience in home equity/residential lending processing
Residential lending processing,
Strong understanding of home equity/residential loan documentation, compliance standards, and lending systems.
Excellent internal and external customer service skills - confident communicator with a professional, empathetic approach through both verbal and written means.
Strong organizational and analytical skills with keen attention to detail.
Proficiency in Microsoft 365 Suite - Word, Excel, Outlook, Teams, and PowerPoint.
Eligible to register with the National Mortgage Licensing System & Registry (NMLS) and maintain registration with NMLS as a registered Mortgage Loan Originator.

Responsibilities

Pipeline Management: Oversee and manage a high-volume pipeline of home equity loan and credit line applications from submission through underwriting, ensuring all files move forward efficiently and accurately.
Collect, review, and verify application data and supporting documentation for completeness and compliance with lending policies and regulations.
Quality & Compliance: Ensure that all processing activities meet internal control, audit, and regulatory standards - HMDA, Reg B, Flood, SAFE Act, FACRA, FACT Act, ECOA, TRID, QM, Fraud Alerts, and Fair Lending.
Customer Service & Communication: Serve as a point of contact for applicants and internal partners, maintaining consistent, clear, and courteous communication throughout the process.
Provide timely updates to customers and internal partners on application status, outstanding items, and next steps.
Proactively resolve questions or issues to create a smooth, transparent borrower experience.
Collaboration: Coordinate closely with underwriting, closing, compliance, and internal partners to ensure seamless handoffs and adherence to service-level expectations.