Home Equity Application Processor

First Financial Bank • Terre Haute, IN

288d

About The Position

The Home Equity Application Processor conducts preliminary reviews of all home equity loan applications in accordance with basic underwriting guidelines. This role coordinates the receipt and follow-up of all information needed to process home equity loan applications, orders all required outside documentation, and works through the originating Loan Officer to obtain any necessary information from the customer. The processor evaluates and analyzes customer documents and statements against loan application information for consistency and performs initial mortgage financial calculations. They function as a secondary contact to all parties involved in the home equity loan origination process and assist the Loan Originator with business development and customer relations, including posting payments and advances to home equity lines of credit.

Requirements

• Previous residential mortgage lending experience preferred, but not required.
• High school diploma.
• Customer contact experience in a financial service environment preferred.
• Personal organization skills.
• Data entry, Microsoft Word, Microsoft Excel, 10-key calculator, basic math skills.

Responsibilities

• Conducts preliminary review of all assigned applications within 24 hours of receipt.
• Reviews requirements for complete approval as provided by the underwriter.
• Contacts necessary parties to initiate the process of collecting required documentation.
• Reviews documents for completeness and verifiable information upon receipt.
• Resolves inconsistencies through contact with document originators.
• Follows up on requested documentation not received in a timely manner.
• Serves as a secondary information source for internal and external customer requests.
• Maintains and updates applications on the Lending system.
• Develops and maintains a basic understanding of underwriting guidelines.
• Analyzes each mortgage application utilizing a general understanding of individual situations.
• Reviews and analyzes contracts, bankruptcy papers, credit reports, paystubs, W-2's, etc.
• Notifies Loan Originator of completed files and prepares required closing documents.
• Maintains confidentiality with information presented in application files.
• Responds to customer rate calls and provides accurate customer information.
• Assists with the development of creative direct marketing items.
• Coordinates customer situations in the absence of the Loan Originator.
• Stays up-to-date on current trends, practices, and regulations in the mortgage industry.
• Participates in community marketing/promotions with Loan Originators.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED