Home Delivery Customer Account Manager
About The Position
The Home Delivery Customer Account Manager is responsible for managing a market from a customer location (store) and/or a 4PL (fourth party logistics) warehouse partner. They will oversee the operations and ensure compliance to all statement of work/standard operating procedures (SOW/SOP) expectations. This includes reports, inventory, unloading, loading, dispatching, monitoring independent contractors, and tracking key performance Indicators (KPI). The role requires a combination of ownership to lead initiatives and drive cross functional collaboration among teams, organizational skills, and technical knowledge to ensure seamless daily operations while maintaining high levels of productivity and quality. This role requires a proactive, solutions-oriented individual who thrives in a fast-paced environment and is committed to operational excellence.
Requirements
- High School Diploma or GED (Required) or
- Some College/Associate's Degree (Preferred)
- 2+ years Account Management / Client Relations (Required)
- 2+ years Home Delivery / Final Mile Logistics Experience (Preferred)
- Experience in managing and leading individuals to complete allocated tasks High
- Ability to multi-task with strong attention to detail High
- Ability to determine resources to meet and exceed company and customer expectations High
- Strong leadership, communication, and interpersonal skills. Medium
- Strong analytical and solution oriented problem-solving skills Medium
- Individual must have a self-starter mentality and is adaptive and flexible Medium
- Computer Skills: Proficient in MS Word, Excel, logistic tracking software experience preferred, but not required Medium
- Knowledge of operational best practices and methodologies. Medium
Responsibilities
- Serve as the primary point of contact for customers, managing end-to-end logistics support and ensuring seamless communication and service delivery.
- Proactively track and trace daily orders, identifying and resolving operational challenges to maintain service excellence.
- Act as the local liaison for all customer inquiries, including both operational and sales-related matters, ensuring timely and accurate responses.
- Provide insightful analysis and monitor cost metrics to support strategic decision-making and continuous improvement.
- Collaborate with customers to fulfill reporting needs, delivering customized data and performance updates as requested.
- Manage and optimize Independent Contractor (IC) resources to ensure efficient and cost-effective operations.
- Monitor and respond to emails, reports, and service requests with urgency and professionalism.
- Resolve operational issues as they arise, applying critical thinking and problem-solving skills to maintain customer satisfaction and operational continuity.
- Performs other duties as assigned
- Complies with all policies and standards
Benefits
- In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).
- Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.
- In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
