Home Delivery Coordinator

Food Bank of the Rockies • Aurora, CO

5d • $22 • Hybrid

About The Position

As the food bank with the largest service area in the contiguous United States, Food Bank of the Rockies is passionate about ensuring every community member has the resources they need to thrive. Supporting our Colorado and Wyoming communities begins with passionate, mission-driven individuals.

The Home Delivery Coordinator is responsible for coordinating home deliveries for the Food for Health and Everyday Eats, known federally as Commodity Supplemental Food Program (CSFP), programs, splitting the responsibilities in managing the home deliveries between both programs. This position will oversee the home delivery planning and logistics, scheduling of deliveries, enrollment of participants into appropriate programs, and collaboration with Food Bank of the Rockies’ Program and Operations Department teams to enhance services to Neighbors as needed. This role necessitates a keen eye for logistics and operations, including effective communication skills, and excellent customer service. This position is instrumental to advance the work of Food Bank of the Rockies to connect with neighbors, to forge community-based, neighbor-centered hunger relief systems that both nourish those experiencing hunger and address the root causes of hunger.

The Food Bank’s team is dedicated to creating an efficient food distribution network to reduce and help end hunger across the state. Staff are committed to embodying the Food Bank’s organizational values and mission in all activities.

If you are looking for a mission-focused organization where innovation and teamwork are encouraged and new ideas are valued, then this is an ideal position for you.

Requirements

• Commitment to fulfilling the Food Bank of the Rockies mission and positively representing the brand both internally and externally
• Ability to work well with a diverse set of people; communicate clearly and concisely, written and orally, to individuals and groups
• Demonstrate compassion and sensitivity to vulnerable populations
• Excellent organizational, time management and follow-through skills
• Self-directed and results-oriented
• Proactive and independent problem solver
• Exercise independent judgment, think critically and strategically, collaborate with others and follow through to execute projects and program requirements
• Strong customer service orientation
• Strong collaborative skills to apply both internal and external to an organization
• Ability to present a professional demeanor under a variety of conditions
• Ability to work independently with minimum supervision
• High school diploma or equivalent required; Associate’s degree a plus or equivalent work-related experience
• Experience scheduling deliveries preferred
• At least 2 years of experience in customer service in a diverse environment is required; nonprofit or government experience preferred
• Extensive experience using Microsoft Office Suite and online technologies preferred
• Experience using collaborative tools for file storage and sharing, meeting scheduling, and virtual collaboration preferred.
• Bilingual required; Spanish is a plus

Responsibilities

• Create daily routes using MyRoute software and vendor portals to optimize efficiency for homebound deliveries
• Ensure timely and accurate delivery of products to Neighbors’ homes in the Denver Metro area
• Act as the primary communicator with the operations team ensuring they have the necessary information for order readiness, staging, and loading; tracking undelivered or returned products that are returned to the distribution
• Communicate with drivers and/or neighbors directly to address customer service or delivery issues that arise
• Lead and facilitate all driver activity, training, safety, and promote a positive experience to maximize retention of delivery staff, volunteers, and third-party delivery companies
• Oversee the delivery metrics for products delivered and other miscellaneous items for reporting and budget purposes
• Maintain and update internal databases with status of home delivery boxes
• Communicate with external and internal teams to create orders in CERES
• Conduct initial screening for individuals for the Food for Health and Everyday Eats home delivery programs to ensure accurate address and delivery information
• Communicate with individuals regarding their delivery and program status through phone calls and mail
• Provide superior customer service internally and externally to help support the program’s effectiveness
• Coordinate with the volunteer team on the selection and scheduling of volunteers
• Identify needs and opportunities for improvement to enhance the home delivery program
• Work collaboratively across departments internally to ensure an effective and efficient operation of home delivery
• Manage participants’ information within internal databases to maintain accurate records
• Maintain all compliance and standards with our food safety and company policies, including federal, state, and local regulations
• Handle confidential information with discretion and care, ensuring the privacy and respect of employees, volunteers, partners, donors, or others

Benefits

• Generous Paid Time Off: Flexible paid time off, including 10 paid holidays, sick leave, and opportunities for paid volunteer time.
• Robust Retirement Plan: A 401(k) retirement plan with a 4.5% employer match, plus additional matching based on tenure for a total potential match of up to 8.5%, to support your long-term financial security.
• Comprehensive Health Coverage: Competitive health, dental, vision, and life insurance plans to support your meet your and your family’s needs.
• Medical and Parental Leave: Leave time is offered through the Colorado-funded FAMLI (Family and Medical Leave Insurance) Program.
• Bilingual Incentive: A monthly incentive for certified bilingual staff, recognizing and rewarding your valuable language skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED