Home Delivery Associate
About The Position
Ensures premier customer service while maintaining a positive impression for the company. Help customers make the best possible purchases by providing advice, guidance, and excellent customer service Supporting customers with placing orders and making payments via the phone, online, or in person. Responding promptly and effectively to customers' complaints and requests. Advising customers on suitable substitutes for dated, discontinued, or unavailable products. Reporting customer issues, supply shortages, and inferior products to Management immediately. Engaging with customers and ensuring any special instructions are followed. Ensuring that orders are accurately selected, scanned, and packed. Assisting with order collection, packaging, loading, and payment, where required. Keeping track of product offerings and availability. Collaborating with store departments to ensure efficient service delivery.
Requirements
- Must be at least 18 years old
- Have ability to use email, Microsoft Excel, and POS systems
- Have ability to lift up to 40 pounds, stand/walk for at least 8 hours, and be able to frequently push, pull, squat, bend, and reach with or without reasonable accommodation
Nice To Haves
- Prior experience with busy Upper East Side specialty food market is preferred.
Responsibilities
- Ensures premier customer service while maintaining a positive impression for the company.
- Help customers make the best possible purchases by providing advice, guidance, and excellent customer service
- Supporting customers with placing orders and making payments via the phone, online, or in person.
- Responding promptly and effectively to customers' complaints and requests.
- Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
- Reporting customer issues, supply shortages, and inferior products to Management immediately.
- Engaging with customers and ensuring any special instructions are followed.
- Ensuring that orders are accurately selected, scanned, and packed.
- Assisting with order collection, packaging, loading, and payment, where required.
- Keeping track of product offerings and availability.
- Collaborating with store departments to ensure efficient service delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
