Home Delivery Agent

MassMarkets • Killeen, TX

99d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We're looking for individuals who are committed to excellence and enjoy helping others. In this role, you'll provide customer service, technical support, and sales assistance to customers across the country. You'll resolve issues, promote products and services, and ensure every interaction delivers a best-in-class customer experience. You'll need to be confident, engaged, a strong team player, and bring a positive, enthusiastic attitude to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent required
• Proficient in data entry and computer use
• Fluent in English (spoken and written)
• Reliable high-speed wired internet connection (20Mbps+ download speed)
• Strong communication and organizational skills
• Typing speed of at least 20 words per minute
• Availability to work scheduled shifts, including during training
• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Comfortable navigating Windows PC applications and learning new systems
• Dependable with excellent attendance and punctuality
• Skilled in troubleshooting and resolving customer concerns
• Customer-focused with empathy, patience, and responsiveness
• Able to multitask, stay focused, and manage time independently
• Team-oriented with a strong commitment to customer satisfaction
• Thrives in a dynamic, fast-paced environment
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Responsibilities

• Manage inbound and outbound customer interactions with professionalism and courtesy
• Actively listen to customer needs and provide effective solutions
• Use internal systems to manage accounts and process claims accurately
• Follow established scripts, policies, and procedures
• Leverage training and knowledge bases to answer customer inquiries
• Maintain confidentiality and handle personal information responsibly
• Escalate complex issues to the appropriate team when necessary
• Strive for first-call resolution through effective problem-solving
• Participate in training sessions and stay current on updates to systems and processes
• Meet attendance and scheduling expectations consistently

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees