Home Care Supervisor

LifePath Inc. • Greenfield, MA

4d

About The Position

As a Home Care Supervisor, you will oversee a dedicated team of Case Managers within the Home Care Department, guiding them through needs assessments and the implementation of essential services to allow older adults to remain at home. Your role involves providing operational oversight for case management responsibilities, serving as a primary advocate for consumers across community agencies, and fostering consumer independence through reliable support and information. You will ensure all activities comply with program regulations while managing key supervisory tasks, including the hiring, onboarding, and ongoing performance evaluation of staff. By maintaining accurate recordkeeping and providing consistent regulatory training, you will lead your team in delivering high-quality, coordinated care to every consumer.

Requirements

• Bachelor's degree and previous supervisory experience, preferred.
• Organizational skills: Ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals. Able to attend to multiple responsibilities simultaneously and handle complex projects.
• Critical Thinking: Highly adept in organizing complex planning processes involving diverse groups of stakeholders. Ability to lead people through problem-solving processes.
• Quality Improvement Focus: Knowledge of key drivers of quality assurance, quality improvement and quality enhancement initiatives.
• Communication & Interpersonal Relationships: Professional verbal and written communication skills. Excellent listening and engagement skills. Ability to work well across disciplines and with diverse teams.
• Coaching & Staff Development: Values each staff member and their contributions. Provides feedback on performance and assists staff to develop to their fullest.
• Leadership Skills: Influences others through positive role modeling. Assists with training others. Acts as ambassador to assigned program(s) and the greater agency.
• Industry Knowledge: Ability to navigate complex social and healthcare systems impacting older adults and individuals with disabilities. Quick learner who is able to retain essential knowledge for guiding multiple programs.
• Results Driven: Self-motivated and proven ability to meet short-term and long-term goals.
• Computer & Technical Proficiency: Intermediate to advanced practical application of MS Word, Excel, and SharePoint skills. Competence in virtual platforms such as Zoom/Teams. Advanced ability to manage electronic databases and other electronic platforms.

Responsibilities

• Responsible for the day-to-day oversight and supervision of Case Managers and case management tasks.
• Interface with and facilitate meetings with staff, community partners, consumers, and families, as needed.
• Coordinate and participate in interviewing and hiring process of Case Managers.
• Train and coach staff to fulfill the functions of their role.
• Conduct regularly scheduled on-going, documented supervision with Case Managers.
• Conduct employee performance evaluations of assigned Case Managers.
• Maintain documentation and complete reports.
• Conduct quality assurance/quality improvement (QA/QI) activities.
• Participate in meetings and training as required.
• Act as a representative of LifePath at times when directed to do so.
• Provide back-up Office Coverage as needed.
• Supervisors will maintain an active caseload of consumers and meet all case management expectations and requirements for Home Care Consumers, including documentation, visits, follow up, and contact as necessary.
• Other related duties as assigned by immediate supervisor or member of Senior Management Team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager