Home Care Staffing & Scheduling Coordinator

Assisting Hands of Westlake • Westlake, OH

10d

About The Position

This role is perfect for someone who enjoys organization, people, and problem-solving while staying connected to the heart of caregiving.

Requirements

• Willingness to provide approximately 12 hours per week of direct client care
• Strong organizational and problem-solving skills
• Ability to manage multiple staffing priorities in a fast-paced environment
• Excellent communication and relationship-building skills
• Active STNA, CPR certification, and current TB test
• Valid driver’s license with reliable, insured transportation

Nice To Haves

• Social Worker or Nursing Degree is a PLUS
• Home care scheduling or caregiver staffing
• Experience with AxisCare or similar home care software
• Background in home care, hospice, assisted living, or healthcare operations
• Experience as a Social Worker, Case Manager, Care Coordinator, Discharge Planner, or Patient Advocate

Responsibilities

• Caregiver Scheduling & Staffing Coordination: Manage caregiver schedules using AxisCare Software. Ensure full client coverage and prevent missed shifts. Respond to call-offs and last-minute staffing needs. Maintain a reliable backup caregiver pool. Monitor overtime and scheduling efficiency.
• Client Care Coordination: Match caregivers to clients based on skills, personality, and care needs. Understand client care plans and home environments. Support client satisfaction and caregiver retention. Serve as a liaison between clients, families, caregivers, and healthcare providers.
• Caregiver Support & Field Operations: Address caregiver and client concerns. Resolve scheduling or care conflicts. Support caregivers in the field. Protect client relationships and service continuity.
• Staffing & Caregiver Development: Identify caregiver training needs. Coordinate training with the Hospice Support Nurse. Identify staffing gaps and hiring needs.
• Hospice Coordination: Ensure properly trained caregivers are assigned to hospice clients. Coordinate with hospice partners when appropriate.
• Field Engagement (Client Care): Provide approximately 12 hours per week of direct client care. Support clients and caregivers in the field. Assist with coverage when needed.
• Compliance & Documentation: Ensure caregiver documentation standards are met. Confirm documentation is uploaded in AxisCare. Maintain caregiver file completeness. Support compliance with Ohio non-medical home care regulations

Benefits

• Competitive salary
• Opportunity for advancement
• Paid time off
• COMPETITIVE SALARY based on EXPERIENCE
• Performance incentives based on client coverage, caregiver retention, and operational success
• Opportunities for training and professional growth
• A supportive team that values collaboration
• Fast, secure direct deposit

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees