Home Care Service Coordinator (Bilingual - Scheduler)

Ambercare•Alamogordo, NM

4d•Onsite

About The Position

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home! Were looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. Youll be the go-to problem solverjuggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment! Hours: Full Time: In office : Monday- Friday 8am - 5pm 1 hour lunch - Rotation on call Location: Ambercare 788 Washington Avenue Alamogordo, NM 88310 At Ambercare/Addus we offer our team the best: Medical, Dental and Vision Benefits Monthly Bonus Daily Pay Option Continued Education PTO Plan Retirement Planning Life Insurance Employee discounts Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.

Requirements

Must have high school diploma or equivalent.
4 years of office administrative experience
Interpersonal, organizational and communication skills.
Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
Must have reliable transportation.

Nice To Haves

Supervisory and/or home care experience preferred.

Responsibilities

Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
Provides alternate coverage to ensure the clients care plan is followed and client services are not interrupted.
Contacts care providers and clients to provide service updates
Conducts monthly client wellness calls and conducts home visits as required
Provides thorough, complete follow-through on escalated client complaints and theft claims
Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the companys policies and guidelines
Ensures the appearance of the branchs open environment is professional: neat, clean, orderly and generally free of clutter
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
Abides by all regulations, policies, procedures and standards