Home Care Scheduler (52508)

Humboldt Senior Resource Center•Eureka, CA

10d•$21 - $21•Onsite

About The Position

Redwood Coast PACE with Humboldt Senior Resource Center is looking for a full-time Home Care Scheduler to support our in-home care services. Redwood Coast PACE — a Program of All-inclusive Care for the Elderly — is a comprehensive health plan for older adults who wish to remain living in their home and community. We provide medical, social, nutritional, rehabilitation, and support services for eligible adults. At Redwood Coast PACE, the goal is to help people stay as healthy and independent as possible. Because their health is monitored on a regular basis, many PACE participants report fewer health crises and better overall health. The schedule for this position is Monday through Friday, 8 am to 5 pm. JOB SUMMARY: The Home Care Scheduler is responsible for coordinating and maintaining the daily schedule of in-home services for PACE participants. Working under the supervision of the Home Care Manager, this position ensures that authorized care hours are accurately assigned, CarePartners and contracted providers are scheduled efficiently, and participant needs are met in accordance with their individualized Plans of Care. The Scheduler serves as a key communication hub between participants, families, CarePartners, contractors, and staff, supporting service delivery, compliance, and continuity of care.

Requirements

High school diploma or GED required.
This position requires the successful completion of a background check.
Pre-employment physical, and PPD skin test (TB screening).
Customer service experience, skills, and abilities necessary to work and communicate with diverse frail and/or elderly populations, employees, visitors, families, and the general public, with the ability to assist people who are in crisis or under extreme stress.
Strong verbal and written communication abilities; able to convey information clearly and professionally to staff, participants, families, and external partners.
Basic understanding of California wage and hour laws related to rest and meal breaks, overtime, and time pay.
Builds positive relationships with diverse populations, including aging and dependent adults, families, caregivers, staff, and community stakeholders.
Works effectively as part of a multidisciplinary team demonstrating sound listening skills to receive directions and understand participant concerns; maintains a cooperative and supportive attitude.
Applies good judgement, resourcefulness, and flexibility to resolve issues and adapt to changing circumstances.
Maintains confidentiality, reliability, and ethical standards; consistently demonstrates punctuality, attendance, and responsibility in work performance.
Maintains participant privacy and organizational confidentiality, adhering to HIPAA and agency standards.
Remains calm and effective when priorities shift, deadlines change, and unexpected issues arise.
Ability to collect data, identify pertinent information, and prepare reports and presentations.
Highly organized and able to multi-task, with the ability to work independently and with minimal supervision.
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and relevant computer programs and software (e.g. electronic health record software).

Nice To Haves

One (1) year working with a frail or elderly population preferred.
COVID-19 and Influenza (flu) vaccines preferred.
Basic knowledge of web-based applications such as timekeeping and training programs.

Responsibilities

Maintains live scheduling calendar for Home Care services.
Maintains master list of all participants and the current authorized in-home care hours.
Schedules/reschedules in-home CarePartner assignments.
Receives and responds to telephone calls from Home Care vendors and CarePartners; directs to Home Care Manager as needed.
Assists Center Manager and Home Care Manager in coordinating and scheduling contractor and employee trainings.
Assists Home Care team in monitoring Home Care hours and duties as provided by the participant’s Plan of Care.
Reports significant participant condition changes to Home Care Manager.
Follows agency policies for incident reports, grievances and appeals.
Communicates effectively with participants, family members, caregivers, staff, and visitors.
Completes documentation accurately and in a timely manner.
Demonstrates respect for and promotes participant rights, including dignity, self-determination, access to care, confidentiality, and independence.
Effectively collaborates with staff, peers, and contractors to meet PACE goals and further success.
Participates in on-call coverage in conjunction with the Home Care team.
Demonstrates behaviors consistent with agency values: Respect, Patient, Courteous, Tolerant, Friendly, and Teamwork.
Additional duties may be assigned, as needed, that align with the responsibilities of the position and support the vision, mission, and values of the organization.