Home Care Program Coordinator - Spanish
About The Position
We are currently seeking a highly motivated Spanish-speaking Home Care Program Coordinator. This role will report to a Care at Home Program Supervisor and provides direct operational and care coordination support to a clinical team delivering in-home care to high-risk members. The Home Care Program Coordinator plays a key role in supporting members with complex medical needs following hospital discharge or identification through internal referrals. The position focuses on coordinating services, managing referrals, obtaining medical records, and serving as a central point of contact between members and external partners to support care stabilization and prevent avoidable readmissions. Our Values Put Patients First Empower Entrepreneurial Provider and Care Teams Operate with Integrity & Excellence Be Innovative Work As One Team
Requirements
- High school diploma OR GED
- Fluent Spanish
- Healthcare experience in medical assisting, referral coordination, care coordination, scheduling, and medical records
- Experience using Microsoft applications such as Word, Excel and Outlook
- Ability to manage multiple priorities in a fast-paced, high-acuity environment
Nice To Haves
- Experience coordinating care for high-risk or medically complex members
- Experience supporting post-discharge or transitional care workflows
- Familiarity working closely with clinical providers and carrying out provider-directed coordination tasks
- Strong organization skills and attention to detail
- Ability to think critically and proactively identify barriers to care
- A member-centered approach and strong communication skills
Responsibilities
- Responsible for member and provider outreach (telephonic, written, and electronic) related to the Home Care Program, utilizing department templates and workflows
- Coordinate scheduling of in-home visits and follow-up appointments for the clinical team
- Assist the clinical team with non-clinical care coordination activities, including but not limited to:
- Obtaining medical records from various healthcare facilities
- Generating, submitting, and tracking referrals and authorizations for services ordered by the clinical team
- Coordinating durable medical equipment (DME), home health services, labs, and other ancillary services
- Monitor and manage incoming Home Care Program communications
- Track and document member outreach attempts, missed calls, and text messages in designated systems
- Answer inbound phone calls from members and assist with needs or appropriately route concerns to the clinical team
- Provide feedback and input on care coordination processes, workflows, and tools to help improve program efficiency and member experience
- Adapt to workflow changes and new responsibilities as the Home Care Program continues to expand
- Participate in health plan, department, and program-specific meetings and trainings as applicable
- Meet standard benchmarks with performance objectives
- Assist in delegated projects and assignments related to the Home Care Program
- Perform other duties, projects, and actions as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
