Home Care Operations Assistant

Homewell Care Services•Largo, FL

7d•Onsite

About The Position

HomeWell Cares Services is a rapidly growing home care agency. We are looking for a motivated individual to be our Operations Assistant. The duties of this position include identifying and maintaining a pool of eligible caregivers needed to meet the Agency’s growing client census and service hours, ensuring shifts are staffed with qualified caregivers whose skill and availability matches client needs and responding to client referrals and securing the intake of services. The ideal candidate should have clerical and Home Care experience, preferably in recruiting and scheduling, with a strong background in home care. They should also have their own vehicle, have a positive attitude under pressure and be able to effectively multitask in a highly functioning office environment.

Requirements

High School graduate or equivalent.
Two years of related experience; knowledge of HR and home health care required
Must possess excellent written and verbal communication skills, telephone etiquette, and be able to interact effectively with people from diverse backgrounds with a strong customer service orientation.
Must possess exceptional organizational skills and follow-through and be comfortable utilizing various technologies and computer programs.
Able to exercise initiative, problem-solve and apply sound judgment.
Able to work under pressure and manage multiple demands simultaneously.
Must present a positive and professional business image.
Read, write, speak, and understand English as needed for the job.
Valid driver’s license and reliable vehicle with valid insurance
Must have an active State of Florida Level 2 Background Check or pass one
Be available as required for on-call duty outside of normal office hours.

Nice To Haves

Fluency in a second language is a benefit.

Responsibilities

Provides administrative support to ensure efficient operation of the office, including but not limited to:
Continually recruit caregivers to maintain pool of eligible and available caregivers.
Process applications/employment inquiries.
Conduct pre-screens and/or in-persons virtual interviews with potential candidates; provide hiring recommendations to Operations Leadership.
Schedule client shifts with eligible caregivers whose knowledge, skill and availability matches the service needs of the client.
Communicate new assignments and/or scheduling changes to caregivers and clients.
Maintain accurate schedules for clients in the agency’s CRM system.
Answer and promptly respond to client inquiries via phone calls, texts and emails
Periodically check for missed phones calls, texts and emails.
Perform intake of service inquiries received with the goal of providing solutions and setting up an in-person assessment for services.
Ensure all client paperwork is completed at intake and properly entered into agency’s CRM system for accurate billing.
Other duties as assigned by Operations Leadership.