Home Care Coordinator

Attend Home Care•Roanoke, VA

About The Position

Home Care Coordinator Attend Home Care – Virginia is seeking an energetic and compassionate Home Care Coordinator to support our Roanoke, VA office. This role is essential in coordinating client services, managing caregiver schedules, and supporting new client onboarding to ensure seamless, high-quality care delivery. The Home Care Coordinator works closely with clients, families, caregivers, and internal teams to maintain service continuity, resolve staffing needs, and support the agency’s mission of providing dependable, client-centered home care. Why Work With Attend Home Care: Competitive pay Weekly pay Tuition reimbursement and annual pay raises Flexible schedules that support work life balance 401(k) with company match Health, Dental, Vision insurance for full time employees Paid time off and sick time Referral bonuses and employee recognition programs Ongoing training and professional development Employee discounts and wellness resources Supportive team environment with growth opportunities At Attend Home Care, this is more than a job. It is a chance to grow your career while making a difference every day. Visit our website: Attend Home Care | Empathetic & Reliable Home Care Attend Home Care is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Requirements

High school diploma or equivalent required; higher education in healthcare, business, or related field and 1–3 years of home care, healthcare scheduling, or intake experience preferred.
Knowledge of home care operations, staffing coordination, payer sources, authorizations, and state regulatory requirements, with the ability to maintain HIPAA and confidentiality standards.
Strong organizational, multitasking, problem-solving, and communication skills with the ability to manage urgent staffing needs and high-volume workflows.
Proficiency in Microsoft Office and ability to effectively use scheduling and electronic medical record systems.
Ability to work collaboratively in a fast-paced environment, provide strong customer service, and meet compliance requirements including background screening and mandatory reporting obligations.

Responsibilities

Manage referral and intake processes by receiving, documenting, tracking, and coordinating new client referrals, ensuring timely clinical review, accurate data entry, and collaboration with billing and operations teams.
Coordinate staffing and scheduling by assigning caregivers to new and existing cases, managing call-outs, filling open shifts promptly, and communicating service or staffing changes to leadership.
Maintain accurate client records by documenting status changes, communications, complaints, incidents, and all correspondence in accordance with agency and regulatory standards.
Serve as a primary communication liaison by addressing client and family inquiries, escalating concerns appropriately, and fostering positive relationships with staff, clients, and leadership.
Ensure operational and regulatory compliance by following agency policies, supporting program development through reporting and metrics, attending required meetings, and adhering to state and federal regulations, including mandatory reporting requirements.