Home Care Coordination Supervisor (Bilingual: Spanish)
About The Position
Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness. At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.
Requirements
- Fluency in English and Spanish
- 3+ years of related experience, preferably within the health care services or homecare industry.
- 2+ years in a supervisory or management role in Home Care.
- Proficiency in Microsoft Office Suite & HHA exchange is preferred
- Understanding of regulations governing the home care field, related to Medicare, Medicaid and other insurance.
- Ability to effectively communicate with employees, patients and their families, medical and community affiliates
- Understanding of the administration and management of office operations for home care agencies
- Proficiency in providing excellent customer service
Responsibilities
- Ensure all company policies and staffing protocols are met
- Oversee daily dashboard to confirm Aides' attendance and that patients are safe
- Manage a team of Scheduling Coordinators, review and approve PTO, complete performance evaluations and maintain coverage during absences
- Assist the Coordinators and with difficult-to-staff cases, resolving complaints, incidents and or problems whenever needed
- Responsible for the case assignment to the Coordinators on the team
- Serve as the point of contact for all contracts
- Monitor patient satisfaction and follow up with patients regarding complaints
- Manage information between the patient and the Aides
- Document and manage patient activity
- Work collaboratively with colleagues and participate in weekly Coordination meetings
- Follow up with contracts and communicate any changes in scheduling
- Monitor interdepartmental correspondence to ensure proper and complete follow-up on behalf of the Coordination department
- Counsel PAs when the incident is beyond a Coordinator's scope of practice
- Monitor PA electronic verification emails to ensure that attendance is being verified
- Complete daily/weekly/monthly logs for tracking the department's performance
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
- Professional development opportunities
- Mission-driven work in an innovative healthcare space
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
