Home Care Consultant
About The Position
Do you thrive in a high-impact, field-based role where strategic sales, relationship-building, and meaningful work come together to support aging adults and their families? Why you'll love working with us: Mission-driven Work: Support families during some of their most challenging seasons, with a clear mission focused on helping families flourish forever. Meaningful Impact: Serve as a trusted advisor to seniors and their families, bringing clarity, compassion, and hope when care decisions feel overwhelming. Relational Focus: Foster genuine, long-term relationships with clients, families, and community referral partners, prioritizing relationships over transactional sales. Autonomy with Support: Operate in a role that includes time with prospective clients in their homes and staying connected to a supportive, collaborative leadership team. Faith-based Culture of Care: Work in an organization that leads with empathy and integrity while caring for both clients and staff. Home Instead provides personalized in-home care for seniors throughout Lancaster County. Services range from personal care and companionship to Alzheimer's, dementia, and hospice support. As a family-oriented organization, Home Instead leads with empathy and integrity while pursuing a clear mission to help families flourish forever. What you'll do as a Home Healthcare Consultant: Generate inquiries and referrals through relationship-building, follow-up, and market awareness. Build & maintain strong referral relationships with healthcare providers and community partners. Conduct in-home and phone consultations with prospective clients and their families. Assess care needs, explain services and pricing, and guide families through decision-making. Serve as a trusted advisor and primary point of contact throughout the onboarding process. Partner with care coordinators and client service managers to ensure smooth care starts. Represent Home Instead at community events, referral meetings, and industry functions. Document and Track activity, referrals, and outcomes accurately in the CRM system. Monitor progress toward KPIs and sales goals and report results to leadership. Travel locally within Lancaster County for client consultations, averaging about two appointments per day. Our Ideal Home Healthcare Consultant: Experienced: Brings at least one year of experience in senior services, disability services, human services, or a related field, with additional background in field sales, customer service, hospitality, or the Lancaster market a plus. Relationship-focused: Builds trust with clients, families, healthcare providers, and community partners through clear communication and active listening. Self-directed: Manages a schedule and takes initiative without close supervision. Results-oriented: Comfortable owning referral activity, follow-up, and outcomes in a goal-driven role. Compassionate & Professional: Maintains empathy, steadiness, and professionalism in emotionally sensitive or high-stress situations. Computer Skills: Uses CRM systems and standard office tools to input and track activity and maintain accurate documentation. Must have a valid driver's license and reliable transportation for local travel.
Requirements
- Brings at least one year of experience in senior services, disability services, human services, or a related field, with additional background in field sales, customer service, hospitality, or the Lancaster market a plus.
- Builds trust with clients, families, healthcare providers, and community partners through clear communication and active listening.
- Manages a schedule and takes initiative without close supervision.
- Comfortable owning referral activity, follow-up, and outcomes in a goal-driven role.
- Maintains empathy, steadiness, and professionalism in emotionally sensitive or high-stress situations.
- Uses CRM systems and standard office tools to input and track activity and maintain accurate documentation.
- Must have a valid driver's license and reliable transportation for local travel.
Responsibilities
- Generate inquiries and referrals through relationship-building, follow-up, and market awareness.
- Build & maintain strong referral relationships with healthcare providers and community partners.
- Conduct in-home and phone consultations with prospective clients and their families.
- Assess care needs, explain services and pricing, and guide families through decision-making.
- Serve as a trusted advisor and primary point of contact throughout the onboarding process.
- Partner with care coordinators and client service managers to ensure smooth care starts.
- Represent Home Instead at community events, referral meetings, and industry functions.
- Document and Track activity, referrals, and outcomes accurately in the CRM system.
- Monitor progress toward KPIs and sales goals and report results to leadership.
- Travel locally within Lancaster County for client consultations, averaging about two appointments per day.
Benefits
- Health insurance, with 50% of the premium paid by the employee
- Paid time off
- 9 paid holidays
- Mileage reimbursement, with access to a shared company vehicle as needed
- Company-provided laptop
- Employee referral program
- Bonus plan based on organizational growth
- A family-oriented, people-first company culture built on trust, accountability, and supportive leadership
- Purpose-driven work focused on helping individuals remain safely at home while serving the local community
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
