Home Care Client Care Manager | Signature Healthcare at Home | Port Orchard- Kitsap County

Signature Healthcare at Home•Federal Way, WA

3d•$25 - $30

About The Position

Signature Healthcare at Home is a leading provider of Home Health and Home Care in Oregon, and Washington. Our services are designed to complement your lifestyle through innovative home-based healthcare solutions. The Signature Home Health and Home Care team possesses character, heart, and the desire to enhance the life of every person we serve. This includes working to achieve and sustain health, activity, and independence. The statement: “Care Where You Are” guides our organization’s dedication to offer quality care for our clients whose goal it is to remain in their chosen home setting. Signature Healthcare at Home is a subsidiary of the Pennant Group network with 300+ locations throughout the country. We offer the best of both worlds –The backing and stability of a proven healthcare “giant”, with the permission to operate locally as if it were our own Federal Way based business. We are looking for an Home Care Client Care Manager to join the Signature team. The Client Care Manager is responsible for overseeing the coordination, quality, and continuity of non-medical home care services. This role ensures that clients receive high quality, person-centered care aligned with their service plan while maintaining compliance with agency policies and applicable regulations.The Client Care Manager serves as the primary point of contact for clients, families, and caregivers supporting positive client outcomes, satisfaction, and retention.

Requirements

Must fulfill Washington State Mandatory Reporter requirements and report suspected abuse, neglect, abandonment, or financial exploitation of vulnerable adults as required under RCW 74.34
Minimum 2 years’ experience in Home Care, Senior Services, Care coordination, case management, or client services.
Strong knowledge of non-medical home care services.
Current CPR/First Aid certification.
Excellent communication, organization, and problem-solving skills.
Must also pass drug testing
Ability to travel to client homes as required.
Reliable transportation and valid driver's license preferred: Washington State HCA or CNA license in good standing or be willing to obtain.
Ability to manage multiple clients and priorities effectively.
Ability to pass background check in compliance with WAC

Nice To Haves

Experience with dementia or chronic conditions.

Responsibilities

Client Intake & Service Coordination Conduct initial client intake visits and ongoing non-medical care reviews.
Develop, implement, and update non-medical service plans based on client preferences, needs, and goals.
Ensure services remain aligned with the agreed-upon scope of care.
Identify changes in client condition and escalate concerns appropriately according to the agency policy.
Caregiver Oversight & Support Serve as the primary support and resource for caregivers assigned to clients.
Ensure caregivers fully understand and consistently follow service plans, client routines, and care expectations.
Provide coaching, guidance, and performance feedback to caregivers.
Collaborate with scheduling to ensure appropriate caregiver-client matching and continuity of care.
Provide coaching, supervision, and training to promote caregiver growth, service quality, and consistent adherence to service plans and client needs Assist in caregiver hiring as needed.
Quality Assurance & Client Experience Conduct routine quality checks and home visits per agency policy.
Address and resolve client or family concerns promptly and professionally.
Participate in quality improvement initiatives to enhance delivery.
Track service outcomes and identify opportunities for improvement.
Support client retention through proactive relationship management.
Documentation & Systems Maintain accurate documentation in the agency’s scheduling and EHR.
Ensure service plans, visit notes, and communications are completed promptly and in accordance with agency and Washington State requirements.
Track reassessments, service plan updates, and changes in client status.
Act as a liaison between clients, families, caregivers, scheduling, and operations teams.
Participate in care conferences and provide operational insights to leadership regarding client needs and trends.
Safety, Risk & Compliance Promote clients and caregiver safety in the home environment.
Identify environmental or care-related risks and recommend solutions.
Report incidents, complaints, or concerns according to agency policy.
Ensure compliance with agency policies, confidentiality standards, HIPAA, and applicable state regulations.