Home Care Business Office Specialist

CommuniCare Health Services

16d

About The Position

At Dignity Care Home Care, a Home Care Business Office Specialist career is more than a job or “a calling” – it’s a chance to leave a legacy of service and love on someone’s life. A legacy that will be remembered by your patients and their families forever. A legacy that will make your life better as well. As a Home Care Business Office Specialist, you will be responsible for coordinating and maintaining systems and duties of the business office. Some of your primary responsibilities will include:

Requirements

• Is at least 18 years of age.
• Has ability to read, follow written instructions, and document services provided.
• Demonstrates autonomy, organization, assertiveness, and flexibility and cooperation in performing job responsibilities
• Three years of related healthcare experience, including working with multiple referral sources

Nice To Haves

• Previous call center or customer service experience is preferred.
• Strong computer skills and proficiency with Microsoft Office including Word, Excel, and other software programs is preferred.
• Excellent organizational skills are required.
• Experience working with home health care standards and quality assurance or risk management.
• Knowledge of authorization processes for insurance carriers.

Responsibilities

• Create and maintain a one-call referral communication process.
• Enter patient information into software system.
• Call insurance and verify patient coverage and benefits.
• Call insurance and receive authorization for services.
• Check out of pocket and deductibles.
• File paperwork to ensure that charts are kept up to date.
• Responsible for meeting all service standards for exceptional customer service delivery.
• Monitor of patient charts for quality controls as assigned.
• Referral intake and processing.
• Communicate and liaise verbally and in writing information between referral sources/patients/family members/inquirers and relevant staff and interpret and respond clearly and effectively to spoken requests over the phone or in person and to verbal or written instructions.
• Process/assemble patient charts, including manual and computer data entry; ensure accuracy of information and adherence to all required company, local, state and federal guidelines.
• Maintain patient admission packets.
• Use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in activity and procedures.
• Establish and maintain effective working relationships with co-workers, supervisors and the general public.
• Foster an atmosphere of teamwork and collaboration.
• Is consistently supportive of the agency administration and missions and is a positive team member at all times.
• Ensure strict confidentiality of financial and medical records in compliance with Health Insurance Portability and Accountability Act, (HIPAA).

Benefits

• Paid Time Off
• Insurance benefits (medical, dental, vision, life, and other voluntary group programs)
• 401 (K) retirement savings plan with employer match
• Tuition reimbursement for qualified career paths
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed