Home Appliance Service Technician (repair) AO7167357

BTI Solutions•Little Ferry, NJ

23d•Onsite

About The Position

Home Appliance Service Technician (repair) AO7167357 Work Schedule: Fully On-Site at NJ Training Center- The position will require travel and a 5K+ limit credit card for travel expenses (reimbursed). Travel on average of 50% (every other week), usually never more than 2 weeks in a row. Sometimes our travel is sporadic through the year where we go weeks without traveling, and then lots of travel all together. Position Overview: Primary purpose of this position is to effectively train Authorized service network technicians on all CE products as well as content and video creation.

Requirements

High School diploma
Minimum of 3 years in the appliance repair industry either as a trainer or service technician.
Excellent communication, interpersonal, and organizational skills
Ability to train in front of large audiences
Ability to create a comprehensive training plan based on course needs
Total 5+ years’ experience in appliance repair
Skills in MS Office applications including Excel and PowerPoint
Ability to learn new things quickly

Nice To Haves

Previous background in training is preferred, but not necessary

Responsibilities

Develop and Deliver Training:
Create comprehensive training programs, including classroom instruction and practical, hands-on sessions covering a range of household appliances (e.g., refrigerators, washers, dryers, ovens, etc.).
Deliver clear, engaging, and effective training sessions tailored to various skill levels.
Combination of classroom, virtual, and OJT training is required.
Curriculum and Material Development:
Design and update training manuals, guides, and digital resources in line with current industry standards and technological advancements.
Evaluate and incorporate new techniques, tools, and safety protocols into the curriculum.
Ability to create content with PowerPoint, as well as basic excel skills a must.
Assessment and Mentorship:
Evaluate trainees’ progress through practical assessments, quizzes, and hands-on demonstrations.
Provide constructive feedback and one-on-one coaching to ensure continuous improvement and skill development.
Analyze training results, based on set KPI goals.
Maintain Industry Standards:
Ensure all training sessions adhere to industry best practices and safety regulations.
Stay up to date with the latest trends, tools, and technological advancements in appliance repair.
Collaboration and Communication:
Work closely with technical experts, industry partners, and management to align training programs with business objectives and customer needs.
Facilitate open communication channels for trainees to ask questions and share insights.