Home and Community Support Services Supervisor

State of Maine•Augusta, ME

8d•Onsite

About The Position

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State. . Department of Health and Human Services (DHHS) Social Services Program Specialist II Opening Date: March 24, 2026 Closing Date: April 6, 2026 Job Class Code: 5093 Grade: 25 (Supervisory Services) Salary: $58,552.00 - $82,700.80 per year This is inclusive of a 2.00% recruitment and retention stipend Position Number: 02031-2462 Location: This position can be located in our Augusta, Lewiston or Portland office. Currently, this position is not eligible for visa sponsorship or STEM OPT extensions. Core Responsibilities: As a Social Service Program Specialist II, you will be directly supervising a team and providing leadership and supervision to surveyors conducting licensing surveys and complaint investigations for home and community support service agencies. You will coordinate surveyor activities with other leaders/manager of this unit, and will ensure that the licensing surveys and complaint investigations are appropriately scheduled in a timely manner, that staff have necessary oversight and support to complete their work efficiently and effectively, that all documentation is completed in accordance with unit policies/procedures and that technical assistance is available to licensees. This position may require statewide travel and occasional overnight stays. You will also: • Review statements of deficiencies to ensure that they are written in accordance with the principles of documentation. • Provide orientation training for new staff and ongoing training for current staff. • Review plans of correction to ensure acceptable response to identified deficiencies. • Complete performance evaluations for direct reports and assist the Program Manager in administrative support staff evaluations. • Triage complaints and assign workloads. • Provide technical assistance to providers and facilitate meetings when necessary to ensure that providers and assigned team understands the licensing regulations and license application requirements. • Assist Program Manager with enforcement decisions and documentation. • Review and make recommendations to DLC leadership regarding facility waivers. • Communicate, as necessary with DHHS offices to ensure that they are aware of licensing-related issues and deficiencies. • Monitor and collect program reports, data, and related information in order to evaluate program performance and generate information for department decision making. • Review and assess statistical data regarding type, nature, and frequency of services delivered in order to prepare required and requested service delivery reports. • Participation in onsite surveys.

Requirements

An eight (8) year combination of education and/or professional experience in specific option area (working in the healthcare or social service field).

Nice To Haves

Knowledge of investigative techniques
Knowledge of state and federal requirements governing home and community support services (also known as HCBS)
Previous experience working in or knowledge of HCBS service system
Previous supervisory/team lead experience
Ability to be an effective team member and team leader
Excellent written and verbal communication skills
Ability to prioritize work

Responsibilities

Review statements of deficiencies to ensure that they are written in accordance with the principles of documentation.
Provide orientation training for new staff and ongoing training for current staff.
Review plans of correction to ensure acceptable response to identified deficiencies.
Complete performance evaluations for direct reports and assist the Program Manager in administrative support staff evaluations.
Triage complaints and assign workloads.
Provide technical assistance to providers and facilitate meetings when necessary to ensure that providers and assigned team understands the licensing regulations and license application requirements.
Assist Program Manager with enforcement decisions and documentation.
Review and make recommendations to DLC leadership regarding facility waivers.
Communicate, as necessary with DHHS offices to ensure that they are aware of licensing-related issues and deficiencies.
Monitor and collect program reports, data, and related information in order to evaluate program performance and generate information for department decision making.
Review and assess statistical data regarding type, nature, and frequency of services delivered in order to prepare required and requested service delivery reports.
Participation in onsite surveys.

Benefits

Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave.
Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

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