Home and Community Support Services Supervisor

State of Maine • Augusta, ME

8d

About The Position

As a Social Service Program Specialist II, you will be directly supervising a team and providing leadership and supervision to surveyors conducting licensing surveys and complaint investigations for home and community support service agencies. You will coordinate surveyor activities with other leaders/manager of this unit, and will ensure that the licensing surveys and complaint investigations are appropriately scheduled in a timely manner, that staff have necessary oversight and support to complete their work efficiently and effectively, that all documentation is completed in accordance with unit policies/procedures and that technical assistance is available to licensees. This position may require statewide travel and occasional overnight stays. You will also: • Review statements of deficiencies to ensure that they are written in accordance with the principles of documentation. • Provide orientation training for new staff and ongoing training for current staff. • Review plans of correction to ensure acceptable response to identified deficiencies. • Complete performance evaluations for direct reports and assist the Program Manager in administrative support staff evaluations. • Triage complaints and assign workloads. • Provide technical assistance to providers and facilitate meetings when necessary to ensure that providers and assigned team understands the licensing regulations and license application requirements. • Assist Program Manager with enforcement decisions and documentation. • Review and make recommendations to DLC leadership regarding facility waivers. • Communicate, as necessary with DHHS offices to ensure that they are aware of licensing-related issues and deficiencies. • Monitor and collect program reports, data, and related information in order to evaluate program performance and generate information for department decision making. • Review and assess statistical data regarding type, nature, and frequency of services delivered in order to prepare required and requested service delivery reports.

Requirements

• An eight (8) year combination of education and/or professional experience in specific option area (working in the healthcare or social service field).

Nice To Haves

• Knowledge of investigative techniques
• Knowledge of state and federal requirements governing home and community support services (also known as HCBS)
• Previous experience working in or knowledge of HCBS service system
• Previous supervisory/team lead experience
• Ability to be an effective team member and team leader
• Excellent written and verbal communication skills
• Ability to prioritize work

Responsibilities

• Review statements of deficiencies to ensure that they are written in accordance with the principles of documentation.
• Provide orientation training for new staff and ongoing training for current staff.
• Review plans of correction to ensure acceptable response to identified deficiencies.
• Complete performance evaluations for direct reports and assist the Program Manager in administrative support staff evaluations.
• Triage complaints and assign workloads.
• Provide technical assistance to providers and facilitate meetings when necessary to ensure that providers and assigned team understands the licensing regulations and license application requirements.
• Assist Program Manager with enforcement decisions and documentation.
• Review and make recommendations to DLC leadership regarding facility waivers.
• Communicate, as necessary with DHHS offices to ensure that they are aware of licensing-related issues and deficiencies.
• Monitor and collect program reports, data, and related information in order to evaluate program performance and generate information for department decision making.
• Review and assess statistical data regarding type, nature, and frequency of services delivered in order to prepare required and requested service delivery reports.
• Participation in onsite surveys.

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees