Holter/Pacemaker Tech (Falmouth)

Cape Cod Healthcare•Falmouth, MA

4h•Onsite

About The Position

The Holter/Pacemaker Tech is responsible for monitoring and managing cardiac devices, including telephoning and internet device patients, retrieving and providing reports to physicians, and enrolling new device implant patients in monitoring systems. Key duties involve contacting patients for missed appointments, applying and educating patients on holter monitors, editing holter monitor reports, and responding to patient inquiries. The role also includes administrative tasks such as using EHR software, communicating with various medical staff, backing up systems, purging records, billing, and managing supplies. The position requires providing service excellence in line with MACC’s CARES values: compassion, accountability, respect, excellence, and service.

Requirements

Ability to read, write and communicate in English
High school diploma
Knowledge of basic anatomy and physiology
Ability to recognize P Wave, PR Interval, QRS Complex, ST Segment, T Wave, and QT Interval
Knowledge of basic dysrhythmias with the ability to recognize Sinus, Atrial, Junctional and Ventricular Dysrhythmias as well as Heart Blocks.
Basic computer skills
Knowledge of basic office equipment including copy machine, fax machine, telephone and postage
Exhibit the values of respect, integrity, innovation and compassion
Must be able to project a professional, pleasant image while interacting with a variety of personalities
Ability to relate cooperatively with all contacts including staff, patients and outside offices
Pleasant telephone voice and etiquette
Excellent verbal communication skills

Nice To Haves

Certified Medical Assistant preferred

Responsibilities

Telephone and internet device patients, monitor, retrieve reports on line and give reports to physicians
Ensure new device implant patients are enrolled in a monitoring system
Contact patients who have missed their scheduled device appointment/check and reschedule missed appointments
Application and education of holter monitor to patients
Edit holter monitor reports on software and give reports to physicians
Return phone messages and answer pacemaker and holter monitor questions
Use of EHR software to obtain and input information
Communicate with physicians, nurse practitioners, CMA, medical records and secretaries
Back up both the holter and pacemaker systems
Purge old records/documents and transfer to storage boxes
Bill both holter and device reports
Stock and order supplies for both the holter and pacemaker
Offer assistance to coworkers when able
Communicate effectively and interact with others, understand and interpret policies and regulations within the department and practice
Performs other work related duties as assigned or requested.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service.