HOH Military Fellowship-Business Support Analyst Mid-Level

USAA

80d • $69,920 - $133,620

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are currently seeking a dedicated Business Support Analyst Intermediate to participate in Hiring Our Heroes (HOH) Fellowship Cohort 26-1 with USAA. The HOH Fellowship Program builds an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find meaningful employment by providing development, skills, and exposure to corporate working environment and private sector business operations. HOH Fellowship Programs are best-in-class workforce development programs that are cohort based and twelve weeks in duration. As a participant in the Military Fellowship Program, we understand that in most cases Fellows are ending their active service commitments and actively relocating. Therefore, while participating in the Fellowship program, Fellows are authorized to work remotely. If selected for full time employment, we offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: San Antonio. Relocation assistance is not available for this position.

Requirements

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
• Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
• Knowledge of business operations and systems/business requirements processes.
• Knowledge of business analysis tools for example: MS Visio, MS Excel, Tableau, SQL.

Nice To Haves

• Current participant in the Hiring Our Heroes Fellowship Programs 26-1 Cohort or a current contractor at USAA from the 25-3 HOH Non-direct cohort.
• Strong organizational and administrative skills, with the ability to manage multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse audiences.
• Strong research and data analysis skills, with the ability to gather, analyze, and interpret data to support strategic decision-making.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Commitment to USAA's mission and values, and a passion for serving the military community.

Responsibilities

• Provide administrative support to the advocacy team, including scheduling meetings, managing travel arrangements, and preparing expense reports.
• Assist with the preparation of presentations, reports, and other materials for internal and external audiences.
• Conduct basic research and data analysis to support strategic planning and program evaluation efforts.
• Maintain and organize files and databases related to policy research, stakeholder contacts, and advocacy activities.
• Assist with the planning and execution of advocacy events, such as conferences, meetings, community outreach activities, and internal training sessions, managing logistics, communication, and budget.
• Assist with the management of the advocacy team's budget, primarily tracking expenses.
• Provide support to the team's relationship management efforts, assisting with stakeholder outreach and communication, primarily within USAA.
• Participate in training and development opportunities to build knowledge and skills in advocacy and policy work.
• Perform other duties as assigned, supporting the overall goals and objectives of the military advocacy function.
• Demonstrate competency in the Microsoft office suite.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees