HOD Office Associate

St. Elizabeth Healthcare•Edgewood, KY

1d•Onsite

About The Position

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do. This position provides customer-focused service and support to patient flow in a unit based setting. This role may be responsible for a variety of duties including patient registration, scheduling, billing, assisting with pre-certification, medical records retrieval, release, or collection, data entry, and answering phones. The HOD Office Associate is also responsible for routine problem resolution, assistance with patient flow coordination, and initiating follow-up with appropriate staff as needed. The role ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, such as HIPAA laws, and demonstrates respect, dignity, kindness, and empathy in each encounter with all patients, families, visitors, and other employees.

Requirements

High school graduate or GED
Medical terminology
Computer fluency/literacy
Communication skills (verbal and written)
Maintain patient confidentiality
Organization and prioritization skills
1 year of experience in an office front desk type role, healthcare registration, scheduling or other patient-facing healthcare positions

Responsibilities

Provide courteous, respectful, and helpful service to patients, visitors, staff, and physicians seeking information and/or treatment: office, phone, email communications
Responsible for the patient registration process (check in and check out) for a unit or department
Assist patients with forms obtaining all necessary insurance information and signatures as needed
May assist in pre-certification and/consent for services and billing
May collect co-pay/co-insurance/deductible based on insurance plan(s)
Accurately completes or assures completion of registration process and facilitates revenue enhancement through insurance verification, pre-authorization, verification of medical necessity and follow up of denials
Obtains treatment authorization(s)
May collect patient co-pays, co-insurance, and/or deductible and follow up with insurance companies for payment, enter patient charges, and maintain monthly/quarterly record statistics, and code services/ procedures for charge reconciliation purposes
Answer and coordinate multiple phones lines, assist patients with questions and problems, and accepting/relaying messages
Relay messages to appropriate staff in order to facilitate communication and assure quality of care
Support co-workers in operational functions of the office including: front desk coverage, answering phones, running errands, and transporting patients
Prepares correspondence, memos, reports, minutes, and letters
Position may require data entry into multiple databases
Resolve routine patient problems and complaints on a timely basis
Handles conflict with customers constructively and appropriately
Initiate further follow-up with appropriate staff member(s)
Perform medical records tasks timely and accurately including: chart retrieval, storage, filing, and scanning in correct location of EMR
Maintains appropriate computer downtime procedures for clinical documentation
Coordinate scanning and storage of medical records
Performs other duties as assigned
Maintains work area in a neat and clean manner
Ensure supplies and materials are available as needed
Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPAA laws
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background