HOA Member Service Specialist

Troon Golf, L.L.C • Bradenton, FL

376d • $21 - $22

About The Position

Our mission at ICON Management is to consistently anticipate and exceed our customers' expectations by providing outstanding facilities and superior service. We strive for constant improvement and will conduct ourselves according to the highest standards of integrity and professionalism. We seek to make a meaningful contribution to the well-being of our community and our associates.

Requirements

• High School Diploma required, Associates Degree preferred.
• Advanced computer and Excel training.
• Customer Service experience.
• Accounting and computer software knowledge.
• Experience working with CINC a plus.

Nice To Haves

• Ability to communicate effectively and courteously with managers, residents, guests, and employees in one-on-one and small group situations in a fast paced environment.
• Must be computer literate.
• Actively seek growth and development within the profession.

Responsibilities

• Delivers and promotes prompt, courteous, and outgoing friendly service to all residents, guests, and fellow employees.
• Accurate posting of payments in the billing system to appropriate client accounts within receipt of payment.
• Accurately research accounts, and have the ability to explain the account/invoice to the client/customer.
• Regularly scheduled reporting on the status of accounts receivable in arrears.
• Direct and coordinate collections activities - send out late notices, emails, and make phone calls in accordance with board approved collection policy.
• Work with treasurer to review small delinquent amounts, and make recommendations regarding appropriate write offs.
• Investigate account questions regarding events, gift certificates, and distribution of charges into accounting system.
• Investigate owner questions regarding account balances.
• Verify and post transactions.
• Maintain historical records.
• Work collaboratively with other departments.
• Demonstrate a strong commitment to performance accountability.

Benefits

• Health Insurance with a generous employer contribution
• Vacation
• 401k and employer contribution
• Paid holidays
• Life Insurance
• Short Term Disability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees