HOA Manager

Senior Services of Southeastern Virginia•Norfolk, VA

4d•Hybrid

About The Position

The HOA Program Manager plans, develops, and directs all aspects of the Homeless Older Adults Program. This role includes overseeing direct housing services for older adults and managing the team of Housing Stabilization Specialists and Case Managers. The Manager is responsible for developing effective community partnerships and strategies to transition older adults experiencing housing instability and homelessness into stable and permanent housing. This position performs under general supervision and reports to the Director of In-Home Services.

Requirements

Deep understanding of homelessness, aging, and evidence-based housing interventions.
Proficiency in program and team management, including fiscal oversight and reporting.
Strong written and verbal communication skills.
Proficiency in Excel and Microsoft Word
Analytical and strategic thinking to inform decision-making and planning.
Ability to build partnerships and maintain collaborative relationships across sectors.
Experience supervising staff and leading interdisciplinary teams.
Flexibility to work remotely with a hybrid schedule following initial training.
A Bachelor’s Degree from an accredited college or university in Social Work, Public Administration, or related field required.
Three (3) years of program management/supportive services experience at the middle management level or above. Must possess a valid, current Virginia Driver’s license, and meet the agency driving eligibility standards.

Responsibilities

Lead the planning, implementation, and administration of HOA direct housing service programs.
Supervise and support a team of Stabilization Specialists delivering direct services to older adults.
Ensure alignment with best practices in housing stabilization and gerontological care.
Support minimum caseload when required to support the overall results and outcomes of the team.
Monitor the effectiveness of program activities and services, adjusting plans and protocols as needed.
Plan, monitor, and manage program funds to support direct housing activities.
Work closely with the Grants Administrator and Director to ensure accurate financial tracking, compliance, and timely reporting to funders.
Assist in developing budgets and cost projections related to program expansion and resource allocation.
Collaborate with organizational leadership in strategic planning efforts to advance housing and homeless services.
Contribute to long-term planning that enhances the organization’s impact and sustainability in addressing homelessness among older adults.
Position and promote HOA-affiliated programs, including the Welcome Home Basket initiative, to ensure visibility and success within the broader community and funder network.
Work in conjunction with the area Continuum of Care(s) and Lead Agencies to foster further collaboration and sustain a diverse, cross-sector regional coalition surrounding the intersectionality of aging services and housing services, including members of the Southeastern Virginia Homeless Continuum of Care (SVHC) and other stakeholders.
Work in conjunction with Southeastern Virginia Homeless Continuum of Care (SVHC) to plan and coordinate Elder Coalition meetings, subcommittees, information exchanges, trainings, and ad hoc events where necessary.
Represent Senior Services and SVHC at local, state, and federal meetings and trainings.
Identify, collect, analyze, and present data to inform program decisions and community discussions.
Collaborate with the SVHC Data Team to develop data reports, especially around Coordinated Assessment activities.
Maintain accurate and timely records, reports, and communications, including minutes, attendance logs, and performance metrics.
Participate in SVHC’s Coordinated Assessment forums, emphasizing older, medically complex individuals.
Support communications related to the Vacancy Report process to facilitate timely housing placements.
Serve as a technical support liaison for service providers, the Housing Crisis Hotline, and access points related to homeless older adults.
Recruit, train, and supervise interns and volunteers involved in the HOA Coalition Program.
Evaluate performance and provide ongoing support to enhance volunteer and intern engagement.