HOA Manager

Lennar-posted 7 months ago
Full-time • Mid Level
Chantilly, VA
Construction of Buildings
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The HOA Manager at Lennar is responsible for providing management, direction, and leadership to ensure that community properties are maintained and operated in accordance with company objectives. This role involves working closely with third-party management companies, internal and external counsel, members of the association, and developer representatives to manage and operate the association and facilitate solutions to problems among communities and parties. The position emphasizes a career built on making dreams come true and building quality homes while adhering to cost management and schedules.

  • Direct all interaction with customers and all on-site and off-site management companies, association managers, activities directors, gate attendants, arc boards, vendors and suppliers personnel.
  • Respond to all customer complaints and coordinate with Lennar's Corporate customer care department to resolve outstanding concerns.
  • Facilitate specific customer care seminars for residents.
  • Manage customer complaint log to ensure proper resolution to all complaints are resolved in the timeframe expectations set by the division.
  • Develop and maintain an effective ongoing resident's relations plan, implement initiatives, and retain an operating environment to achieve a satisfactory level of resident service as measured by formal and informal feedback and surveys.
  • Oversee the coordination with appropriate homebuilding field, administration and sales associates on community needs or requests.
  • Manage the creation and supervision of community structures including master and sub homeowner associations, maintenance free designations, community development districts and condominium and common associations.
  • Participate in the operation of Community Development Districts.
  • Develop and implement the processes that will improve consistent communication flow to our customers and management companies including but not limited to community newsletters, event calendars and websites.
  • Provide leadership and direction to effectively manage relationships with other business groups and achievement of company and property goals and objectives.
  • Sit on HOA and CDD board of directors as required.
  • Develop a process of communication between Lennar Sales and Community representatives and HOA Management.
  • Lead team of external management companies & consultants responsible for managing in excess of $50M in assets (clubs and common areas).
  • Responsible for operational control of all HOA's and clubs in excess of $50MM in assets, and developing strategies and executing a plan to lead a team of external management companies and consultants.
  • Create all HOA documents, club plan documents, condominium documents, and sales disclosure documents.
  • Direct all association meetings including quarterly meetings, budget meetings, committee meetings, public presentation meetings, annual meetings and turnover.
  • Manage the preparation, establishment and operation of Homeowner, condominium and commercial associations and act as a liaison and board member.
  • Responsible for service standards execution by management companies including golf courses, restaurants, pools, club and fitness facilities.
  • Ensure proper staff training, supervision and follow through is being executed by management companies.
  • Responsible for managing the performance of all management companies and developing processes to implement staff evaluations and development programs.
  • Responsible for monthly analysis and review of community homeowner/condominium associations and CDD financial statements.
  • Prepare and execute community Asset Management Plan.
  • Develop complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions.
  • Develop, implement and track the annual HOA budget for the Division as well as tracking budgets for all communities.
  • Develop and maintain the annual cash flow projections in monthly and quarterly detail, and develop strategies to streamline the cash forecasting process.
  • Responsible for developing and implementing the annual HOA budget for the Division, including revenue projections, deficit funding projections, and marketing plan to boost revenue from Food & Beverage income.
  • Assemble, review, approve and monitor all Architectural Control Requests for the Associate's where the Declarant is still in control of the Board.
  • Assemble, review update and monitor all information entered into the Access system for the Land Department.
  • Secure all new Letter's of Credit (LOCs), negotiate all reductions in LOCs along with tracking and monitoring all LOCs the Division has outstanding.
  • Minimum High School Diploma or equivalent required.
  • Bachelor's degree in Business, Finance or related field preferred.
  • Minimum three (3) years' experience as an HOA manager, managing various communities property and associated infrastructure, including but not limited to open-space, trails systems, playground amenities and pools.
  • Proven experience in coordinating staff, trade vendors, service contracts, community improvements, and managing budgets is a must.
  • Ability to communicate effectively and concisely, both verbally and in writing.
  • Must have initiative and be able to achieve objectives with minimal supervision.
  • Must be detail-oriented and a problem-solver able to deal with complex situations.
  • Strong working knowledge of customer service principles and practices.
  • Ability to read, analyze, and interpret technical procedures, contracts, financial reports, regulations, and other documents with a similar degree of complexity.
  • Computer literacy, including word-processing, spreadsheet analysis, project scheduling and data management software.
  • Valid Driver's License and satisfactory driving record.
  • Robust health insurance plans, including Medical, Dental, and Vision coverage.
  • 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%.
  • Paid Parental Leave.
  • Associate Assistance Plan.
  • Education Assistance Program.
  • Up to $30,000 in Adoption Assistance.
  • Up to three weeks of vacation annually.
  • Generous Holiday, Sick Leave, and Personal Day policies.
  • New Hire Referral Bonus Program.
  • Significant Home Purchase Discounts.
  • Unique opportunities such as the Everyone's Included Day.
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