Hoa Hookipa, E Ola! Experience Retail Coordinator

Kamehameha Schools

17d • $23 - $31 • Onsite

About The Position

Aloha mai! Mahalo for your interest in Kamehameha Schools. If you are looking for an opportunity to utilize your skills and talents and grow in your profession, while serving and strengthening our Native Hawaiian community, we would love to have you join our ʻohana! Kamehameha Schools is looking for an E Ola! Experience Retail Coordinator to serve as a cultural experience ambassador and bridge between haumana, ohana, alumni, and kaiaulu and assist in managing daily operations in the store. This is a full time position. Job Summary Serves as Hoa Hookipa, an educator, storyteller, and bridge-builder, responsible for blending retail excellence, cultural education, and community connection to ensure the store is a living embodiment of the E Ola! experience. This role shares culturally grounded moolelo and product knowledge to educate and connect customers with Hawaiian values, identity, and practices. Contributes to immersive experiences and builds pilina with kakoo through attentive service and engagement. Supports workshops, pop-ups and community events, along with daily operations including sales, merchandising, order fulfillment, inventory, and in-store and online environments.

Requirements

• High School Diploma, or equivalent.
• Minimum 3 years of experience in retail, customer service, hospitality, or related experience.
• Valid driver’s license.
• Excellent customer service skills, with the ability to build rapport and connect with customers.
• Strong verbal and written communication skills.
• Familiarity with retail operations, including POS systems and basic cash handling.
• Proficient in business software, including word processing, spreadsheets, databases, and Windows applications.
• Adaptable to changing priorities and workplace situations.
• Proven organizational skills, and attention to detail
• Self-motivated and able to thrive in a collaborative, team-oriented environment.
• Proven ability to multitask effectively in a dynamic and evolving workplace.
• Flexible and adaptable to changing work processes and business needs.

Nice To Haves

• Bachelor’s degree in Business, Retail Management, Education, Cultural Studies, or a related field.
• Knowledgeable in retail operations and e-commerce platforms (e.g., Shopify), including POS systems.
• Experience in cultural or educational programs with engaging storytelling skills.
• Familiarity with Hawaiian language, culture, and values.
• Prior involvement in community-driven or nonprofit initiatives.

Responsibilities

• Serve as a cultural experience ambassador and bridge between haumana, ohana, alumni, and kaiaulu by sharing culturally grounded moolelo and product knowledge.
• Provide service that connects customers to Hawaiian values, identity, and practices, turning every interaction into a meaningful learning opportunity.
• Build pilina with all kakoo through warm, attentive service, encouraging repeat visits and participation in future experiences.
• Assist in coordinating logistics with internal departments, student programs, and community partners for events, workshops, storytelling sessions, athletics tie-ins, and community activations, helping position the store as a movement hub.
• Assist in delivering interactive experiences and maintaining a clean, organized, and visually inviting store environment.
• Provide feedback from frontline interactions to inform, refine and contribute to product design, selection, collections, seasonal releases, and storytelling.
• Support co-branded and community-based product initiatives, ensuring offerings meet customer needs and reflect cultural values and narratives.
• Participate in cultural training and ongoing professional development to strengthen knowledge, skills, and cultural understanding.
• Assist with in-store, online, and event-based sales, supporting timely and smooth order fulfillment, including packaging, shipping, exchanges, returns, and local delivery.
• Support daily store operations including opening/closing, cash handling, merchandising, and maintaining visually engaging displays.
• Manage ordering, inventory, and distribution of school merchandise and supplies, including uniforms, department materials, consignment items, and special event apparel, ensuring timely delivery and proper tracking in support of Operations, KS Publications, and Athletics.
• Process and reconcile transactions, including cash, credit cards, financial aid credits, consignment sales, and system updates for pricing or quantity discrepancies.
• Assist with tracking incoming/outgoing shipments, stocking, and distribution, inspecting merchandise for accuracy and damage, and ensuring inventory is organized and accessible.
• Help maintain inventory accuracy through counts, reconciliations, and reporting across physical and digital systems.
• Assist with purchase requisitions and orders using internal systems, and proof graphics for soft and hard goods.
• Maintain the online store by designing merchandise layouts, ensuring all product information—including titles, descriptions, images, inventory, and sizing—is accurate, consistent, and up to date.
• Support social media efforts by promoting products, sharing moolelo, and highlighting store events, integrating cultural education and community engagement.

Benefits

• At Kamehameha Schools (KS), we recognize that compensation is just one facet of a fulfilling employment experience. Our commitment lies in fostering a positive work environment and equipping employees with the necessary resources to excel every day. Our Total Rewards Program embodies KS's dedication to the physical, mental, and financial well-being of our employee ʻohana. Explore our comprehensive Benefits Summary for more information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED