HOA Association Manager

West Tapps Maintenance Company • Lake Tapps, WA

433d • $70,000 - $85,000

About The Position

The Association Manager is responsible for the overall management and administration of the West Tapps Maintenance Company (WTMC) homeowners' association. This role involves overseeing day-to-day operations, implementing board policies, managing budgets, managing vendor relationships, supervising HOA staff, ensuring compliance with governing documents, and ensuring a high standard of living for community residents. The Association Manager acts as a liaison between the board of directors, homeowners, and vendors, promoting communication and transparency.

Requirements

• Bachelor's degree in Business Administration, Public Administration, or a related field preferred.
• 5+ years of experience in community management or property management or related.
• Certification from the Community Association Institute (CAI) or equivalent is preferred.
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in financial management and budgeting.
• Expertise with Microsoft Office Suite, QuickBooks, and other cloud-based tools.
• Familiarity with property management software preferred.
• Ability to define and document processes to create and explain SOPs.
• Strong problem-solving and decision-making abilities.
• Strong understanding of HOA regulations and best practices.
• Employee supervision experience.

Nice To Haves

• Experience in customer service (1 year preferred).

Responsibilities

• Oversee daily operations of the HOA, including maintenance of common areas, amenities, and all facilities.
• Coordinate and supervise the work of maintenance staff and contractors.
• Ensure compliance with community rules, regulations, and governing documents.
• Manage office staff, maintenance staff, and seasonal park attendants.
• Assist the board in documenting and implementing policies, procedures, and guidelines to maintain compliance and mitigate risk.
• Prepare meeting agendas, reports, and minutes for Board meetings.
• Provide recommendations to the Board regarding improvements and initiatives.
• Conduct regular inspections of the property to identify maintenance needs and compliance issues; coordinate appropriate repairs.
• Develop and implement preventative maintenance programs to protect and enhance the value of community assets.
• Develop and manage the annual budget in conjunction with the Budget Committee, ensuring fiscal responsibility and transparency.
• Prepare and monitor financial reports and provide updates to the Board on a monthly or other recurring basis as assigned.
• Manage assessments, accounts receivable, and collection processes, ensuring timely and accurate billing, collection, and record-keeping throughout the year.
• Source and manage relationships with service providers, including landscapers, maintenance crews, and contractors.
• Monitor vendor performance to ensure quality of service and compliance with contracts.
• Negotiate contracts with service providers and vendors.
• Ensure adherence to community rules and regulations and assist in the enforcement of governing documents.
• Address violations with homeowners in a fair and consistent manner.
• Maintain and update community governing documents as necessary.
• Coordinate with legal counsel as directed by the president as necessary to address legal issues, disputes, or violations within the community.
• Evaluate architectural requests and approve those that meet CCRs and deny or refer others for variances.
• Communicate effectively with residents through newsletters, meetings, and other channels.
• Utilize digital platforms and social media to promote community engagement and information sharing.
• Serve as the primary point of contact for homeowners, addressing concerns and inquiries promptly and professionally.

Benefits

• Flexible schedule
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Construction of Buildings
• Education Level: Bachelor's degree