HO Commercial Process, Performance, & Transformation

Airbus•Atlanta, GA

6d•Hybrid

About The Position

Job Summary: Lead the ASCX team, which is the center of excellence for commercial projects, processes, reporting and governance covering; process, projects, transformation initiatives, analytics, CRM, reporting, and dashboards. Provide strategic and operational support to the Chief Commercial Officer. Standardize ways of working to continuously improve the Commercial & Support function’s business performance. Deliver concrete process improvements to remove inefficiencies and bottlenecks in alignment with the ASC Leadership Team’s feedback, establish annual objectives, performance KPIs, and continuously measure achievement against targets. Maintain a performance dashboard of ASC activities highlighting strengths and deviation/areas needing improvement. Take a proactive approach to solving issues. Bring discipline and conformity to all ASC does - establish a common approach to reporting, performance management, improvement efforts, or training. Support the Commercial & Support organization with implementation of standard ways of working.

Requirements

Required Bachelor’s/Master’s degree in Business Administration, Operations Management, or a related field.
Proven experience (10+ years) in a similar role, focused on commercial strategy, improvement, and transformation
Strong understanding of aviation aftermarket commercial operations, with expertise in process optimization methodologies
Keen understanding of the business issues, key stakeholders, as well as external dynamics which inform priority setting and decision recommendations
Demonstrated experience in leading and managing cross-functional teams
Strong interpersonal skills and a flair for productive collaboration across varying functions
Exceptional communication and presentation abilities
Excellent analytical skills and the ability to translate data into actionable insights
An excellent problem-solver
Creative and results-driven thinker
Customer mindset
Strong team player
Proactive self-starter with a can-do attitude
Open to feedback
Solid understanding of Airbus network
Diplomatic and open/‘out-of-silo’ mindset, ability to build successful relations across functions and with all stakeholders
Ability to work in an international context
Comply with Satair’s mission, values, guidelines on Ethics & Compliance
Understand, share and live Satair values and rules
Respect Satair processes and procedures agreed per function
Participate in optimizing Satair’s business procedures by applying existing Satair’s IT systems
Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements
Identify and offer suggestions to improve efficiency
Be well informed on & familiar with the latest developments of Satair business
Participate in occupational safety and health efforts
Contribute to a positive and inspiring working environment
Demonstrated success as a team player.
Strategic thinker with a structured approach to problem solving.
Ability to work in an international environment and reach out across functions with a variety of individual interests
Strong communication skills in written and verbal English
Extremely proficient in Microsoft Office Suite and Google Suite.

Nice To Haves

Experience in consulting, internal audit, and/or advising are a plus
Additional certifications in process improvement methodologies (e.g., Six Sigma, Lean) are a plus
Fluency in another language is highly desirable.
Demonstrated knowledge and understanding of changing technologies (AI)

Responsibilities

Strategic Projects & Transformation
Interface with finance & PM for forecasting process
Regional strategy into central commercial strategy
Create and enact the vision of ASCX in various regions contributing gaps and the needs from region to further refine central x-functions KPIs
Lead regular Commercial Strategy updates, Shareholders presentations, Approval Committee Meeting (ACM), as well as special short term projects (e.g. Soft Credit Hold; Competence Management; KYC)
Bring consistency of content and approach to the ASC Team meetings and the Regional sales meetings (i.e. agenda, content, potential training requirements, etc.)
Promote best practices and new technologies to enhance overall performance; lead improvement initiatives both within commercial and with cross-functional partners
Ensure continuous improvement of our tools, especially CRM (or eventually SalesForce…)
Lead strategy &/or transformation initiatives aimed at driving change, innovation, and continuous improvement within commercial processes and ensure timely achievement of key milestones and deliverables
Act as a main internal consultant to the CCO Performance Management and AOS (Airbus Operating System)
Ensure consistency and tracking of top KPIs and that OI & customer satisfaction KPI tree functional are relevant and executionable
Define the consistency of data, reports, and tools to ensure that the ASC executing function can monitor KPIs performance
Track and analyze performance data to identify trends, areas for improvement, and opportunities for optimization
Conduct reporting and maintenance of dashboard, monitoring KPIs, process management and development, risk and opportunity management reporting, planning AOP, headcount allocation spend, and coordinate weekly ELT updates
Be ASC MMIP focal point and collaborate with ASC Leadership Team on most effective ways to implement transformation plans
Ensure business process ownership & crossfunctional, business performance communication by region & whole ASC
Manage CSIP KPI by ensuring cross functional consistency in achieving the objective
Define the consistency of data, reports, and tools to ensure that the ASC executing function can monitor KPIs performance
Execute the AOS roadmap (KPI tree & Performance management (KPM); Standard Agenda (STD); and Practical Problem solving (PPS)
Meet maturity level targets for each AOS Brick Further develop Commercial key performance indicators (KPIs / KPI Trees) and metrics to measure the efficiency and effectiveness of commercial operations
Develop and implement a live performance dashboard to track common KPI
Improve the frequency, data quality, and value of ASC reporting (esp. of KPI), in part by working with ASCCY and AOS experts
Identify and implement pilot projects in ASC to address top offenders of business performance (SQCDP/PPS/KPM/STD/MCR)
Processes & Quality Management
Develop and execute a commercial process improvement strategy aligned with organizational goals
Provide data, analytics and best practice guidance for the optimization of commercial processes
Assess existing commercial processes and identify opportunities for improvement and innovation
Assist cross-functional teams with implementation of process enhancements and ensure their effectiveness
Clarify and communicate commercial process owner landscape Stakeholder Engagement and Collaboration
Collaborate closely with stakeholders across various departments to increase efficiency
Build strong relationships with internal teams to drive improvement actions and facilitate change management
Provide commercial input for the E2E process Team Leadership and Development
Lead multi-regional direct reports
Cultivate crossfunctional performance optimization
Foster a culture of continuous improvement, learning, and innovation