HN Tech Ops Sr Engineer

Cox Communications-posted 6 days ago
$99,000 - $165,000/Yr
Full-time • Mid Level
Onsite • Las Vegas, NV
5,001-10,000 employees
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The Senior Communications / Network Engineer will be primarily responsible for the successful planning, implementation and continued support of our Wi-Fi platform and related infrastructure. Purpose Roles in this subfamily perform operations engineering activities with intermediate level networking knowledge and skill in a 24/7 environment.

  • Supports implementation and deployment of new services, systems, applications and architectures with installation, configuration, integration, evaluation, testing, documentation, and training.
  • Serves as a Subject Matter Expert and leads the design, build, and test activities with regards to new products, services, hardware, software, and feature/functionality within our core wireless components including routers, switches, wireless LAN controllers and access points.
  • Manages advanced level projects within Operations to confirm delivery intervals and validate critical dates and milestones to ensure delivery of services stay on target.
  • Clearly understand technical problems and define solutions to mitigate.
  • Define solution test strategies and document results.
  • Methodically scope, troubleshoot, diagnose, and fix complex problems as required in high-scale service provider WiFi environments while minimizing customer impacts and outages.
  • Capture configurations, logs and packet captures as necessary for escalation to engineering peers or vendors and partners.
  • Partner with Operations team members to prepare low level designs, configurations, and methods and procedures to gain operational perspective, including reliability, scalability, simplicity, and standardization.
  • Partner with peer Engineering team members to gain in-depth understanding and risk of proposed changes to hardware or software.
  • Replicate production issues in staging lab environments along with traffic generators as necessary.
  • Assess and continually improve lab methods and procedures.
  • Define event engineering requirements, author methods and procedures to be executed on defined SNMP or syslog alarm conditions and validate test cases in lower environments.
  • Quickly understand preliminary product/platform concepts or high-level designs and subsequently author technical requirements as necessary.
  • Translate high level engineering documentation into working configurations and test plans.
  • Creates network change tickets in line with current processes and validates conflicts to ensure no unnecessary outages.
  • Participate in a scheduled on-call rotation.
  • Participate in planned maintenance activities during maintenance windows as needed.
  • Assists with coaching and mentoring of junior technicians and Cox tiered support teams.
  • Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field
  • Requires strong knowledge in Wi-Fi and Wi-Fi related IEEE standards, protocols, and service-provider architectures.
  • 2 + years' experience of Wireless (3GPP/3GPP2) standards, protocols, and service-provider architectures.
  • Intermediate level knowledge in packet-based protocols (IP, DHCP, DNS, TCP, UDP, etc.).
  • Intermediate level knowledge in MPLS and routing protocols (OSPF, BGP4, etc..).
  • Intermediate level knowledge of security protocols and authentication (WPA2, WISPr , EAP, 802.1x, AAA, RADIUS).
  • Excellent communication, presentation, and interpersonal skills.
  • Unix Shell and Scripting skills on Linux (or Uix systems) preferably CentOS, RHEL or FreeBSD.
  • Familiarity with Network Analyzer tools such as Wireshark.
  • Excellent communication, presentation, and interpersonal skills.
  • Certifications: NRS II, CCNA, JNCIA
  • Experience in telecommunications industry desired – preferably 5+ years operating in a tiered level technical service assurance and/or service implementation environment.
  • Experience leading projects to enhance the network capability for existing and future services.
  • Specific experience in the designing and operating of large scale service provider wireless networks.
  • Broad experience should include: Wi-Fi (IEEE 802.11 standards).
  • Participation in SCTE and related certifications.
  • Expert level knowledge in Wi-Fi and Wi-Fi related IEEE standards, protocol, and service provider architectures.
  • Expert level knowledge in packet-based protocols (IP, DHCP, DNS, TCP, UDP, etc.).
  • Expert level knowledge in MPLS and routing protocols (OSPF, BGP4, etc..).
  • Expert level knowledge in Network Monitoring Systems and Device/Network Management Systems, like SNMP, etc. .
  • Intermediate knowledge in Linux administration in a network tools or operation capacity (Cacti, NUTTCP, iPERF, RANCID, Nagios, Zabbix, etc.).
  • The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
  • Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
  • Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
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