HL Leader (Membership Supervisor)

YMCA of Columbia Willamette•Beaverton, OR

5h•Onsite

About The Position

POSITION SUMMARY This position supports the work of the YMCA of Columbia-Willamette, a leading philanthropic organization committed to strengthening the foundations of our communities. The Leader, Healthy Living stewards the Y’s cause and advocates for the Y’s mission and strategic plan, promoting and protecting the brand and reputation as a global, inclusive organization. The Leader, Healthy Living provides leadership for Membership and Healthy Living operations at the Beaverton Family YMCA, ensuring Membership goals, engagement strategies, and program experiences align with the YMCA of Columbia-Willamette’s strategic priorities. This position oversees Membership operations and Healthy Living programming including member engagement, group exercise, and family programs. The role is responsible for creating a welcoming and inclusive environment that supports Membership acquisition, engagement, and retention. The Leader, Healthy Living develops and manages financial plans and strategies that support Membership growth and program participation. This role leads and develops Healthy Living staff to deliver high quality programs and a consistent, mission-driven member experience for the community. What Success Looks Like in This Role • Membership growth and retention goals are consistently met or exceeded • Healthy Living staff are well trained, supported, and delivering excellent member service • Members feel welcomed, connected, and engaged in programs and services • Membership and Healthy Living initiatives align with branch and association strategic priorities OUR CULTURE We are a group of individuals committed to love, integrity, and humility. We believe in each other and demonstrate it by holding ourselves and each other accountable, encouraging creativity and empowering each other to act in pursuit of our mission. We will create lasting impact in our communities by how we look, how we behave, what we say, how we treat others, how we do our jobs, and how we live our lives.

Requirements

Two (2) or more years of experience in sales, Membership operations, customer service leadership, or a related field with responsibility for revenue goals or Membership growth
Two (2) or more years of supervisory or staff leadership experience including hiring, training, or performance coaching
Experience managing budgets and meeting revenue goals
Strong oral and written communication skills
Ability to build relationships with staff, members, and community partners
Must pass YMCA background check
CPR and First Aid certification or ability to obtain within 30 days of employment
Must have reliable transportation
Complete YMCA Learning and Leadership training pathway within required timelines

Nice To Haves

Bachelor’s degree in business administration, recreation management, public relations, or a related field or equivalent experience
Experience working in a YMCA or other membership-based organization
Experience with Daxko or similar Membership management software

Responsibilities

Drive Membership enrollment to meet or exceed revenue goals for the West Region and the Beaverton Family YMCA
Develop and implement annual Membership growth and retention goals with monthly, weekly, and daily action plans
Oversee Membership sales processes including Membership inquiries, tours, follow-up calls, enrollment procedures, closing ratios, surveys, and recruitment efforts
Monitor Membership statistics including enrollment, retention, engagement, and participation trends
Maintain accurate reports and provide data to support branch and association decision making
Manage the Membership and Healthy Living department budget
Lead and develop the Healthy Living staff team. Provide coaching, supervision, training, and performance feedback that supports staff growth and strong member service
Provide leadership and oversight for Healthy Living programming including member engagement initiatives, group exercise offerings, and family programs
Ensure staff awareness and understanding of YMCA programs and services, policies and procedures, and customer service and sales practices
Conduct regular staff meetings and training sessions to strengthen staff performance and service delivery
Collaborate with the Executive Director, association marketing communications team, and regional leadership teams to execute Membership enrollment and marketing awareness plans
Participate as an active member of the Membership CoLab, collaborating with Healthy Living leaders across the association to identify priorities and share best practices
Contribute to association-wide projects and operational priorities through participation in additional CoLabs such as Marketing or other cross-functional groups
Share insights and outcomes from CoLab discussions with branch leadership and support implementation of agreed-upon initiatives
Ensure the member experience is welcoming, inclusive, and consistent across Membership services and Healthy Living programs
Serve as the branch brand coach and support staff in communicating the YMCA cause
Identify local businesses and community partners for Membership recruitment and outreach
Represent the YMCA at community events and strengthen relationships with local organizations
Serve as a branch super-user for Daxko Accounting, Daxko Operations, and Daxko Engage systems
Support and advance the YMCA of Columbia-Willamette mission and strategic plan
Participate in regional staff meetings, trainings, and association events
Build positive relationships with staff, volunteers, and community partners
Monitor local competition and national trends in Membership and Healthy Living programming
Respond appropriately to critical incidents and emergency situations
Perform other duties as assigned