HIV Care Program Assistant

SSO LLC•Augusta, ME

2d•Hybrid

About The Position

The HIV Care Program Assistant is embedded within the HIV Care Program at the Maine Center for Disease Control and Prevention (MCDCP), an office of the Maine Department of Health and Human Services (DHHS). This position is based in Augusta, Maine. The HIV Care Program administers federal funding through the Ryan White HIV/AIDS Program (Part B) to support low‑income Maine residents living with HIV/AIDS. The program currently serves approximately 1,200 clients and also provides select support services for individuals diagnosed with Tuberculosis and other infectious diseases. The primary responsibility of this role is to process Ryan White Part B financial assistance applications, including housing and dental assistance. The Program Assistant also collaborates with internal and external stakeholders and supports program initiatives aimed at increasing viral suppression rates across the State of Maine. Occasional in‑state and out‑of-state travel may be required with supervisory approval.

Requirements

Strong written and verbal communication skills and demonstrated cultural competence
Excellent organizational and time‑management skills with the ability to manage multiple priorities independently
Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software
Demonstrated experience with interviewing and data‑gathering to support eligibility determinations
Ability to work effectively both independently and within a team
Strong critical‑thinking and decision‑making skills
Commitment to ongoing cultural competency training, particularly when working with minority communities
Professional, respectful interaction with the public and internal partners
Strict adherence to HIPAA and MCDCP confidentiality and privacy policies
Completion of required confidentiality and privacy trainings
Primarily a standard office environment
Regular use of a computer, printer, copier, phone, and other office equipment
May require attendance at meetings, trainings, or conferences in public settings
Full‑time (40 hours/week), Monday through Friday
Core hours between 8:00 a.m. and 5:00 p.m., recognizing State holidays and administrative closures
Schedule may be adjusted based on Ryan White Part B Program needs

Nice To Haves

Bachelor’s degree in a health‑related field preferred; equivalent related experience may be considered
Experience with HIV programs, social services, public health, or state government is a plus

Responsibilities

Process client requests for Ryan White financial assistance, including housing, food, and dental support
Communicate with clients, case managers, pharmacies, medical providers, and other authorized partners
Determine client medical and financial eligibility in accordance with program requirements
Enter and maintain client data in web‑based systems, including CAREWare and the Client Portal
Run and review reports to ensure accuracy, completeness, and data quality
Scan and digitize paper files for electronic recordkeeping
Support large‑scale program mailings, including benefit notifications, recertifications, and annual satisfaction surveys
Perform general administrative duties as assigned
Collaborate with the Program Manager on Care Team outreach efforts
Support the State’s HIV Integrated Planning Process
Provide high‑quality customer service to clients and key partners
Participate in team activities such as strategic planning and continuing education
Provide backup support and perform other duties as assigned