HIT Technician

Alivio Medical Center•Chicago, IL

22d•$20 - $20•Onsite

About The Position

The EMR technician is responsible for preloading, post-loading, data integrity and assisting in the everyday management of the electronic health record system, all HIT systems, and end user support under the guidance of the HIT Supervisor To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Education: High School Diploma / GED required.
Experience: Previous data entry experience; active directory management; use of electronic medical records preferred; knowledge of Medical terminology required; knowledge of basic medical coding preferred
Special Training: Electronic Medial Records Basic IT Support
Demonstrated Competencies: Excellent computer skills; superior communication, interpersonal, and listening skills; must be detail oriented, organized, and have strong multitasking ability

Nice To Haves

BA/BS or Associate Degree preferred.
Certification or Licensure: RHIT or RHIA preferred.
eCw EMR experience preferred.

Responsibilities

Enter historical clinical information from paper medical record into an electronic medical record system required by preloading/post loading procedures.
Run basic reports on weekly, monthly, quarterly, and yearly basis as directed by HIT Supervisor.
Troubleshoot basic EMR issues with clinical staff and ancillary staff to maintain basic EMR function in the clinic
Forward complex EMR or administrative issues brought by clinical staff to the HIT Supervisor and to submit Helpdesk Tickets or consult with Alliance of Chicago Liaison
Provide feedback to HIT Supervisor regarding recurring EMR, HIT systems, and end user support issues.
Correct erroneous data by utilizing proper procedures in EMR (e.g., LinkLogic, Medication Module, File in Error, etc.)
Assist in configuration and troubleshooting of third-party applications, all HIT systems, and IT related 3rd applications and software
Serve as the first point of contact for employees seeking assistance of EMR, HIT, and IT platforms over the phone or email
Performing remote and on-site troubleshooting through diagnostic techniques for remote and on-site end users.
Utilize ticketing system to record events, problems, and follow up with status update and resolution per organization SLA.
Maintain help desk hot line.
Conduct inventory of IT related supplies, equipment, etc. as needed
Creation and termination of new staff member accounts for the EMR and organization network access, and general training and acclimation to all applications
Attend staff meetings as required and participate in departmental policy and procedure review.
Perform other duties as assigned.
This position requires compliance with all of Alivio’s written standards, including its Standards of Conduct, Joint Commission standards, all policies and procedures and Corporate Compliance requirements. Compliance will be considered as part of the regular performance evaluation.