HIS Operational SME

HCA Healthcare • Nashville, TN

100d • Remote

About The Position

We are seeking a HIS Operational SME for our team to ensure that we continue to provide all patients with high quality, efficient care. The Parallon PBG HIS Operational SME will be responsible for maintaining Parallon standards during HIS installations and upgrades that impact Parallon PTAC processes including identifying opportunities for standardization, productivity enhancements, and cost reduction. The position requires a strong knowledge of hospital operations and a general understanding and appreciation of HITECH regulations, and the Meaningful Use requirements. This position also requires a comprehensive understanding of access workflows as well as hospital & revenue cycle information technology. They are also responsible for monitoring performance to identify best practices and working with the facility and SSC to implement these across operations, when applicable. This individual will function as a liaison between BPG Corporate, the impacted service centers, IT&S Product Development, and facility based PTAC personnel regarding issues that arise in the respective areas. All field communications are coordinated with Parallon BPG PTAC leadership prior to implementation. Serving in this capacity, this individual must demonstrate strong commitment to stakeholder relationships by taking ownership of issues and facilitating effective outcomes in a timely manner. They must have an extensive background in day-to-day operations, AR systems, regulatory requirements, Parallon company policies and procedures and managing professional resources. This individual will also be responsible for working hand in hand with Corporate PTAC and their counterparts responsible for developing the future strategy and prioritization of projects.

Requirements

• B.S. in Business Administration or equivalent work experience
• 5+ years of experience in financial, operational and system processes related to A/R Management
• Scheduling, and/or registration experience required

Responsibilities

• Work with Parallon BPG Corporate leadership, SSC Leadership during system installations and upgrades related to scheduling and registration processes to ensure that SSC operations are efficient and cost effective
• Communicate project status to Parallon BPG and SSC leadership
• Drive decision making for application and service specific decisions pertaining to process, implementation, and design while working in collaboration with all appropriate stakeholders
• Participate in various testing cycles (functional, unit, integrated, parallel, end-to-end, regression testing and user acceptance testing)
• Collaborate with the Education Team in the design and development of role-based training programs to support the workflows to be implemented
• Evaluate end-users on proper use of the application and support end-users onsite during go-live events
• Monitor performance indicators to identify areas of risk and opportunity, provide support to facility and SSC throughout system transition
• Develop best practice documentation and implementation plans
• Contribute to development and maintenance of PTAC processes and align with SSC business and budget requirements, including process design and standardization
• Actively communicate with division, facility and corporate stakeholders in managing system installations and upgrades
• Create, administer and maintain management reports reflecting accuracy and timeliness of PTAC processes
• Contribute to training and education materials for use in facility and SSC training
• Plan, coordinate and hold meetings with key stakeholders to ensure optimal performance across all key PTAC interfacing processes throughout the implementation/upgrade

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree