HIM Correspondence Clerk

Greater Lawrence Family Health Center•Methuen, MA

About The Position

Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites in Lawrence, Methuen, and Haverhill and is the sponsoring organization for the Lawrence Family Medicine Residency program. GLFHC is currently seeking a bilingual Medical Records Correspondence Clerk to join our Health Information Management (HIM) Team. The HIM Correspondence Clerk provide copies of medical records as requested by attorneys, the courts, insurance companies, and patients in a timely manner following legal guidelines, Health Center policies and rules of confidentiality. The HIM Correspondence Clerk is expected to become proficient in the application of legal limits and requirements in release of and requests for medical records. Provide customer service for patients and staff who present themselves to request information from HIM. Ensure completion of release forms and transfer forms, assisting patients as needed to fill out completely. Open, date stamp, and process mail and faxes daily. Complete appropriate fields of the ‘GLFHC Use’ box on release form and scan and index all record request forms, subpoenas, court orders, and completed forms into the appropriate Document Type in the patient’s electronic medical record (EMR) daily. Produce copies of patients’ medical records, as needed for patient requests, subpoenas, court orders, and lawyers, using Checklist for Release of Health Information to carefully review records for sensitive information and HIPAA compliance. When applicable, exclude sensitive information or obtain additional authorization from the patient. Notify Health Information Director if GLFHC is named in a subpoena or court order. Document non-routine disclosure note in electronic medical record for subpoenas, court orders, and worker’s compensation releases that do not require patient authorization, and weekly prenatal updates to the hospital Assist court investigators and State investigators by providing records. GLFHC offers a setting that’s flexible and rewarding. If you want to make an impact to the community we serve, apply today!

Requirements

GED/high school diploma
Understanding of Medical Terminology required
Bilingual (English/Spanish) skills written and oral strongly preferred
Correspondence experience preferred but not required.
Knowledge of laws and regulations concerning health information.

Responsibilities

Provide copies of medical records as requested by attorneys, the courts, insurance companies, and patients in a timely manner following legal guidelines, Health Center policies and rules of confidentiality.
Become proficient in the application of legal limits and requirements in release of and requests for medical records.
Provide customer service for patients and staff who present themselves to request information from HIM.
Ensure completion of release forms and transfer forms, assisting patients as needed to fill out completely.
Open, date stamp, and process mail and faxes daily.
Complete appropriate fields of the ‘GLFHC Use’ box on release form and scan and index all record request forms, subpoenas, court orders, and completed forms into the appropriate Document Type in the patient’s electronic medical record (EMR) daily.
Produce copies of patients’ medical records, as needed for patient requests, subpoenas, court orders, and lawyers, using Checklist for Release of Health Information to carefully review records for sensitive information and HIPAA compliance.
When applicable, exclude sensitive information or obtain additional authorization from the patient.
Notify Health Information Director if GLFHC is named in a subpoena or court order.
Document non-routine disclosure note in electronic medical record for subpoenas, court orders, and worker’s compensation releases that do not require patient authorization, and weekly prenatal updates to the hospital Assist court investigators and State investigators by providing records.