HIM Call Center Representative - Remote

ProMedica

2d • Remote

About The Position

As the HIM Call Center Representative, you serve as the ambassador and voice for ProMedica’s HIM department and myChart support by providing a positive first impression to our patients. You will effectively communicate the process of obtaining medical records and help myChart users with questions they may have about the app. In this role, you will keep a record of all requests and be responsible for accepting and posting payments to release of information about patient accounts. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.

Requirements

• High School diploma or equivalent
• 2 years' experience in health information management, physician office, clinical or hospital business office, or applicable college education

Nice To Haves

• Associate degree in Health Information management or related field
• Current student enrolled in a CAHIIM (Commission on Accreditation for Health Informatics and Information Management) approved program
• Previous experience with Epic and/or EMR
• RHIT

Responsibilities

• Effectively communicate the process of obtaining medical records
• Help myChart users with questions
• Keep a record of all requests
• Accepting and posting payments to release of information about patient accounts

Benefits

• Our benefits package for per diem employees offers a 401k retirement plan (no company match for per diem status), an employee assistance program and employee discounts
• We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees