Hilton Garden Inn - Pillar Kitchen Host/Hostess - Asheville, NC

Quality Oil Company • Asheville, NC

412d

About The Position

The Restaurant Host/Hostess at Hilton Garden Inn Asheville Downtown is responsible for creating a welcoming atmosphere for guests, managing seating arrangements, and ensuring a smooth dining experience. This role involves greeting guests, processing transactions, and maintaining cleanliness in the restaurant while providing exceptional customer service to encourage repeat visits.

Requirements

• Prior restaurant host/hostess and/or Food and Beverage experience preferred
• Prior experience with POS system and cash management preferred
• Customer-service oriented
• Excellent interpersonal and communication skills
• Strong initiative and work ethic
• Punctual, reliable, and regular attendance
• Strong organization skills and attention to detail
• Ability to work in a fast-paced environment
• Excellent multi-tasking skills

Responsibilities

• Welcoming guests in a friendly and timely manner and determining their dining needs
• Seating guests in a timely and effective manner and managing the seating chart accordingly
• Effectively monitoring restaurant activity to determine seating and dining flow; accurately managing the wait list and estimating wait times
• Effectively communicating with guests to inform them of the status of their orders or wait times
• Answering telephone calls in a friendly and timely manner; making reservations and answering questions
• Taking and serving customers' food and beverage orders accurately, efficiently, and in a friendly manner as needed
• Assisting with opening and closing duties as needed
• Assisting other restaurant employees as needed, including setting, clearing, and cleaning tables and work area; folding silverware; stocking; must keep the work and guest areas neat, clean, and attractive at all times
• Demonstrating excellent customer service and interaction by promptly and efficiently responding to all guest inquiries, complaints, or needs to ensure customer satisfaction
• Promptly reporting customer complaints and/or issues to Restaurant Manager when necessary
• Demonstrating a thorough knowledge of food and beverage products, menus, and promotions
• Effectively communicating with other F&B department team members to ensure prompt and high-quality service
• Completing business transactions, including inputting orders, by using POS system and cash management as needed
• Assessing customers' needs and preferences and making recommendations
• Following policies and procedures in accordance to the company, brand, and applicable state and local laws, including checking customers' identification to ensure they meet age requirements for alcoholic beverages
• Maintaining a safe and secure restaurant environment by following and enforcing standards and procedures; judging when customers have consumed too much alcohol; calling for alternate transportation and complying with all legal regulations
• Providing guidance/information to guests in regards to hotel facilities, dining options, and area information
• Performing room service delivery to hotel guest rooms in a friendly, timely, efficient, and accurate manner as needed

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: No Education Listed