Hilton Front Desk Agent - PM

Park Hotels & Resorts • Austin, TX

446d • $33,280 - $33,280 • Onsite

About The Position

The Hilton Front Desk Agent position at the Hilton Garden Inn Austin North/Domain involves providing exceptional customer service to guests during their stay. The role includes responsibilities such as greeting and registering guests, handling inquiries, and managing cash transactions. The ideal candidate should have prior hotel experience, particularly within the Hilton brand, and possess strong communication and problem-solving skills.

Requirements

• Ability to read, write, and speak the English language.
• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
• Knowledge of and ability to appropriately interpret and follow policies and procedures.
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
• Skill in the use of personal computers and related software applications.
• Ability to meet the demands of the work schedule, to be at work and on time.

Nice To Haves

• 1 year of hotel experience (Preferred)
• 1 year of front desk experience (Preferred)

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Promptly and effectively deals with guest requests and complaints.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
• Assists with sales and marketing efforts as directed by the General Manager and Director of Sales.
• Offers and properly handles requests for wake-up calls.
• Records pertinent guest information in the pass on log.
• May assist in replenishing breakfast items as needed and keeping breakfast area clean.
• Ensures common area/lobby is clean.
• Performs laundry functions as directed.
• Other duties as assigned.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED