Hillcrest Patient Services Interview Day 10/23

Cleveland Clinic • Mayfield Heights, OH

92d

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Please join us for an onsite interview day at Hillcrest Hospital on October 23, 2025. Candidates who apply and pass screening processes will be notified to select an interview time. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. We will be filling multiple positions at Hillcrest, offering different shifts, days and schedules for both full time and part time opportunities.

Requirements

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree.

Nice To Haves

• Knowledge of medical terminology.

Responsibilities

• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Benefits

• Equal opportunity employment.
• Support for caregivers' health and well-being.
• Opportunities for learning and growth.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED