Highway Emergency Response Operator (HERO) - Odessa, TX

Serco • Odessa, TX

19h • Onsite

About The Position

Looking for a career where you can make a difference every day? Discover this opportunity to become a HERO Operator in Odessa/Midland, Texas! Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency lanes, and providing traffic control and scene protection at incidents. You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily. See this clip showing our sister program in Louisiana. Watch Operator video in action As a HERO Operator, you can expect to: Assist motorists and perform incident management services during assigned shifts Provide clear and accurate information regarding incidents and the response required using standard protocol to communicate with TMC Operators, law enforcement, ambulance, fire department, or towing services using radio, telephone, CAD, and e-mail. Services include, but are not limited to: Clear lane blocking traffic incidents and assist other emergency and support response personnel as requested Establishing traffic control and scene protection using signs, flares, cones, flagging, flashing lights, etc. during major incidents Providing basic first aid services in accordance with standard and necessary practices until trained emergency responders arrive on the scene Changing flat tires Adding air to low tires Adding gasoline Adding water to radiators Providing battery jump starts Perform vehicle push maneuvers when able Calling for towing service or emergency service Transporting stranded motorists to a safe location off the roadway Providing cell phone service Providing drinking water to stranded motorists

Requirements

• High school diploma or its equivalent
• Valid driver’s license with good driving record
• Available to work various shifts, weekends, and holidays
• Ability to speak English language (Bilingual is plus)
• Ability to work 12hr shifts to include occasional weekends
• Ability to lift/carry 50lbs continuously and up to 100lbs assisted
• Ability to walk the interstate/patrolled roadways unassisted 10-12hrs a day in all weather conditions while removing debris or placing long-term MOT devices
• Ability to safely operate a pickup truck with a 20-30 foot trailer in tow
• Physically able to access the underside of a vehicle
• Minimum age requirement of 21
• This position is contingent upon your ability to pass a preemployment criminal history check and drug screen
• Ability to pass 2 year DOT medical evaluation.

Nice To Haves

• Minor vehicle maintenance knowledge
• If you are interested in supporting the TxDOT mission and making the roadways safer for the travelling public, submit your application now for consideration.

Responsibilities

• Assist motorists and perform incident management services during assigned shifts
• Provide clear and accurate information regarding incidents and the response required using standard protocol to communicate with TMC Operators, law enforcement, ambulance, fire department, or towing services using radio, telephone, CAD, and e-mail.
• Clear lane blocking traffic incidents and assist other emergency and support response personnel as requested
• Establishing traffic control and scene protection using signs, flares, cones, flagging, flashing lights, etc. during major incidents
• Providing basic first aid services in accordance with standard and necessary practices until trained emergency responders arrive on the scene
• Changing flat tires
• Adding air to low tires
• Adding gasoline
• Adding water to radiators
• Providing battery jump starts
• Perform vehicle push maneuvers when able
• Calling for towing service or emergency service
• Transporting stranded motorists to a safe location off the roadway
• Providing cell phone service
• Providing drinking water to stranded motorists

Benefits

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees