High Risk Clinic Coordinator

High Desert Medical Group • Lancaster, CA

3d • $21 - $29

About The Position

High Desert Medical Group is seeking a full-time High Risk Clinic Coordinator.
They will be responsible for coordination in the High-Risk Clinic with HDMG
members when discharged from Acute/Skilled Nursing Facilities, or who are
enrolled in Case Management programs.

Requirements

• High school graduate or equivalent
• Proficient in Microsoft Office Suite (i.e. Word, Excel, PowerPoint)
• Knowledge of basic medical terminology
• Ability to complete and prioritize tasks to meet all given deadlines and productivity goals
• Ability to responsibly handle matters of a confidential nature
• Ability to work in a multi-task, high volume environment
• Excellent written and verbal communication skills

Nice To Haves

• One year of experience in medical office work preferred
• Knowledge of insurance plans, both HMO and PPO, preferred
• Bilingual preferred

Responsibilities

• Answer telephone calls utilizing proper phone etiquette, using first name and suite location, and transfer calls when necessary.
• Process referrals/authorizations and notifying members accordingly.
• Request/file medical records into patient charts as needed.
• Verify health plan eligibility.
• Smile and make eye contact when greeting patients and other members.
• Take accurate messages and relay them to the appropriate person.
• Check patients in to their scheduled appointments.
• Schedule same day and follow up appointments.
• Cancel and reschedule patients as necessary.
• Interview patients, verifying and updating all information to complete demographic and billing statistics.
• Utilize specific provider and group appointment guidelines when booking appointments.
• Ensure HIPAA compliance to patient privacy by observing HIPAA's and HDMG's guidelines.
• Assist High Risk Clinic and Case Management with special projects and reports as needed.
• Perform other duties as assigned.

Benefits

• a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED