Hewlett Packard Enterprise-posted 10 months ago
$101,900 - $234,500/Yr
Full-time • Senior

Hewlett Packard Enterprise is seeking a High Performance Computing Technical Support Consultant to provide technology consulting to external customers and internal project teams. This role involves maintaining HPC systems availability, creating and documenting site procedures, and solving hardware and software issues. The consultant will act as a trusted advisor, maintaining effective customer relationships and contributing to the company's solutions portfolio. The position requires a DOE Q Clearance and is primarily on-site in Livermore, CA.

  • Maintain the HPC systems availability to the customer.
  • Create and document site procedures, system diagrams, and other configuration or support documents.
  • Maintain system software and firmware revisions, including patches, updates, and OS upgrades.
  • Solve system hardware, software, and third-party software issues, providing detailed analysis of problems and solutions.
  • Gather data, perform analysis, and escalate problems to higher-level product support groups when necessary.
  • Provide solutions and implement repairs or workarounds, documenting steps taken.
  • Manage software issues for both the system and user applications, submitting and tracking bugs as required.
  • Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications.
  • DOE Q Clearance required.
  • Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking, and security.
  • Ability to lead and work effectively in a team environment.
  • Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g., Perl, Python, C, FORTRAN).
  • Ability to maintain system software, utilizing debugging tools for problem isolation.
  • Excellent interpersonal, customer relations, and problem management skills.
  • Experience with project planning and management, process management, and team or project leadership.
  • Able to clearly document processes and procedures.
  • Experience with project planning and management.
  • Experience in process management and team or project leadership.
  • Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing.
  • Personal and professional development programs.
  • Diversity, inclusion, and belonging initiatives.
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