Hewlett Packard Enterprise-posted 3 months ago
$78,700 - $181,200/Yr
Full-time • Mid Level
Remote • Pleasanton, CA
5,001-10,000 employees
Computer and Electronic Product Manufacturing

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

  • Maintain the HPC systems availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents
  • Maintain system software and firmware revisions, including patches, updates, and OS upgrades
  • Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
  • Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
  • Provide solutions and implement repair or workarounds when possible, fully documenting steps taken when required
  • Manage software issues for both the system and user applications, submitting and tracking bugs as required
  • Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications
  • Bachelors Degree in computer science or equivalent experience
  • 4+ years of work experience or more required
  • Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
  • Ability to lead and work effectively in a team environment
  • Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.) preferred
  • Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as needed
  • Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
  • Experience with project planning and management, process management, and team or project leadership preferred
  • Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
  • Occasional travel for training is required
  • On-site work required
  • DOE Q Clearance preferred
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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