High Needs Case Manager EMPACT

La Frontera Center Inc.•San Tan Valley, AZ

About The Position

The Children's High Needs Case Manager works with children and families that require a high level of service provision, contact, and coordination of treatment. This position provides direct service crisis intervention, support, transportation, and education to families and children, independently of, or in conjunction with, other in-home client services. Manages a caseload of 15 families in order to serve the family at a high level of intensity.

Requirements

Bachelor's Degree in Behavioral Health related field preferred or meets BHT requirements.
Behavioral health experience is required.
Requires the ability to be flexible and problem-solve and to have the ability to use creativity in the approach to service delivery.
Must have a Fingerprint clearance card or be eligible to obtain one.
Must have a valid AZ driver's license with no major infractions in the past three years.
Must have regular access to reliable transportation.
Must be at least 21 years of age at the time of employment.
Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required. At time of hire, a 3-year state driving record with no major infractions or excessive driving violations/tickets is required.
Staff members who provide direct client services must be at least 21 years old. Staff members who provide support services (administrative or clinical) must be at least 18 years old. All employees will have a minimum of a high school diploma or equivalent.
Attend meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.

Nice To Haves

Previous experience working with children is preferred.
Knowledge of the CFT process and Arizona 12 Principles.
Bi-lingual (Spanish) a plus. Language differential available.

Responsibilities

Provide direct in-home, in-office, in-school, and community services. These services will include, but not be limited to, crisis intervention, transportation, maintaining established client stabilization, additional client supervision, parent training with instruction in child care and behavior management, and support needed to maintain a child in the home.
Facilitate, schedule, and provide follow-up on family, youth, and adult team meetings (ACT or CFT). Complete written documentation of this meeting and provide a copy to all team members. Engage and invite natural supports as identified by family, youth, and adults. Make referrals to collaborating partners and other community services, as client needs indicate.
Deliver at least 40 hours of work per week, with a goal of 30 hours of direct client contact, which includes case management as needed. Ensure meeting clinical documentation standards established monthly/annually. Complete all tasks agreed upon by the timelines given. Must be able to work a flexible schedule based on the needs of the children and families, which may include evening or weekend hours when needed. Evening and weekend hours may be required to accommodate the schedules of families, youth, and adults. Attend meetings and training as requested.
In collaboration with each child and family, support services to families, youth, and adults, that meet the following 12 Arizona Principles: (1) Collaboration with the family, youth, and adult; (2) Emphasis on achieving functional outcomes; (3) Collaboration with others, including participation in unified assessment, planning and service approaches when families, youth, and adults are involved with multiple systems; (4) Access for families, youth, and adults to a comprehensive array of sufficient behavioral health services to meet their needs; (5) Best practices; (6) Most appropriate setting; (7) Timeliness; (8) Services tailored to the family, youth, and adult; (9) Stability in placements; (10) Respect for the family's, youth’s, and adult’s unique cultural heritage;(11) Independence, and; (12) Connection to natural supports.
Ensure the continuity of care in the provision of comprehensive services to family, youth, and adults and assist additional team members, which include Clinical Coordinator and/or Director in coordinating communication with other departments of the agency or with external stakeholders in accomplishing this function.
Develop and maintain effective working relationships with all related states, community mental health, and contracting organizations.