High Intensity Care - Care Coordinator

MyCare Medical Group • Pompano Beach, FL

146d

About The Position

At MyCare Medical, we strive to make sure our patients receive the highest quality, most cost-effective care. We have a dedicated High-Intensity Care (HIC) team supporting our patients, giving them the time that they need to care for each patient and ensure a comfortable and patient-centric experience. The High Intensity Care - Care Coordinator (CC), under medical supervision, assists the High Intensity Care (HIC) Provider in the delivery of health care services.

Requirements

• Medical Assistant Certificate issued by an accredited institution OR one (1) year of experience working in a health care setting that includes direct patient contact OR a combination of training, education, and experience that is equivalent to one of the employment standards listed above and provides the required knowledge and abilities.
• Bilingual in English/Spanish preferred but not required.
• Electronic Medical Record (EMR) experience, eCW.
• A strong grasp of medical terminology, preferably with geriatric patients; Basic arithmetic.
• Experience in collecting blood samples for 1-year, geriatric population preferred.
• Experience in accurate and efficient taking of vitals in a primary care setting for 1 year.
• Able to speak and communicate clearly, empathetically, and effectively over the phone, in writing and in-person.
• CPR and Basic Life support certification, preferred.
• Ability to respond effectively and collaboratively to unexpected situations.
• Self-driven and able to multi-task within a busy office setting.

Nice To Haves

• Bilingual in English/Spanish.
• CPR and Basic Life support certification.

Responsibilities

• Ensures patients are seen at least once per month and as necessary by HIC PCP and team.
• Outreaches HIC patients to engage them with HIC program based on acuity.
• Schedules PCP HIC visits and ensures adherence with scheduled appointments.
• Answers calls and messages from HIC patients during business hours using dedicated cell phone and office phone.
• Adheres to the process for adding a HIC visit during the day for urgent symptoms, destabilization, and transitions of care.
• Coordinates virtual visit capabilities when available and clinically appropriate, and when patients can use technology.
• Obtains patient vitals, and assists Provider with minor procedures, injections (therapeutic/immunization), phlebotomy, collects appropriate consents prior and during visit.
• Educates patients on 'Call us first'.
• Captures quality care gaps, screenings, and recommended care for primary, secondary, and tertiary preventions should be addressed and closed on all patients.
• Assists in obtaining Advanced Care Planning and DNR documents.
• Coordinates care between HIC visits.
• Coordinates labs, DME, home health, home infusion, dialysis program, HEDIS measures, and referrals and supports hospice referrals.
• Coordinates integrated collaborative, embedded behavioral health and SDOH (TBD).
• Retrieves every specialty consult note. Referral must be approved by the HIC PCP in coordination with assigned PCP (if/as needed).
• Assists HIC Provider in communicating with hospitalist/SNF team when patient is referred to ED, admitted to the hospital/SNF, and discharge from ED/Hospital, SNF.
• Assists/coordinates HIC APP (TBD) to visit HIC patients at home as indicated by HIC provider.
• Participates with HIC team in regularly scheduled huddles/case conferences to review all/some patients at least once a week.
• Verifies patient eligibility and appointment confirmation before every HIC appointment.
• Does wellness check-in calls with patients every week.
• Assists to dispatch MyCare at Home as needed.
• Assists in obtaining hospital records and scheduling transition of care management visits.

Benefits

• Comprehensive benefits package, including Health, Vision, Dental, and Life insurances.
• FSA and Life Assistance Program (EAP).
• 401(k) Retirement Plan.
• Health Advocacy, Travel Assistance, and My Secure Advantage.
• PTO Accrual and Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees