HIE Supervisor

Brault•San Dimas, CA

6d•Onsite

About The Position

The Supervisor is responsible for overseeing daily operational performance while providing direct leadership to assigned staff. This role bridges the gap between management and employees by ensuring company objectives are clearly communicated, workflows are executed effectively, and performance standards are consistently met. In addition to maintaining hands-on operational oversight, the Supervisor assists with payroll submission, PTO approvals, employee evaluations, disciplinary actions, and continuous process improvement initiatives to support efficiency, accuracy, and service excellence.

Requirements

Strong supervisory and operational leadership skills
Ability to analyze workflows, identify issues, and implement process improvements
Working knowledge of healthcare operations, billing, claims processing, and document management
Ability to handle sensitive employee and compliance matters with discretion
Strong organizational, communication, and problem-solving skills
Proficiency with standard office equipment and applicable systems
High school diploma or equivalent required; associate’s or bachelor’s degree preferred
Must have 3-4 years prior experience in healthcare operations, billing, coding, or practice management
Must have 2-4 years experience as a lead or supervisor

Nice To Haves

associate’s or bachelor’s degree preferred

Responsibilities

Monitor team productivity, attendance, and quality of work; address performance or attendance concerns promptly and professionally
Manage daily scheduling and staffing to ensure adequate workflow coverage and operational continuity
Provide regular reporting on team performance, progress toward goals, and operational status
Assist with recruiting, onboarding, training, and coaching staff; ensure team members are fully cross-trained
Serve as a primary escalation point for operational and employee-related issues
Monitor Patient Account Tracking (PAT) to ensure accurate data capture and achieve a minimum 98% capture rate for month-end cycles
Identify, troubleshoot, and resolve data flow issues impacting HDC, Census Log, Chart Access, document attachments, and system integrations
Escalate unresolved issues to IT and leadership, providing analysis, documentation, and recommendations
Develop and implement contingency plans to address disruptions in data capture or communication
Ensure accurate conversion of electronic claims to paper submissions, including required medical documentation
Oversee scanning, indexing, and routing of incoming claim-related mail to appropriate accounts
Maintain documentation logs to support audits and provide evidence for payer submissions
Ensure all incoming physical and lockbox mail is properly categorized (EOBs, payments, legal correspondence, etc.)
Confirm accurate invoice-level indexing and timely repository uploads within Athena or other designated systems
Maintain established file naming standards and conduct quality checks to ensure complete and accurate document association
Review, validate, and submit payroll information to ensure accuracy and timeliness
Review and approve PTO requests while maintaining appropriate staffing levels
Assist management with employee evaluations by providing performance input, documentation, and feedback
Support and participate in employee disciplinary actions in accordance with company policy and Human Resources guidance
Ensure HIPAA compliance and the secure handling of confidential patient and company data
Maintain professional, effective communication with internal departments, external requestors, and leadership
Attend required meetings, including IT and month-end operational calls, and represent the department as needed
Demonstrate strong customer service, professionalism, discretion, and confidentiality in all interactions
Participate in special projects, audits, and process improvement initiatives
Support system enhancements and operational changes as assigned