HHR Shift Manager, Gate City Casino

Delaware North • Nashua, NH

388d • $61,200 - $82,600

About The Position

The Assistant Gaming Operations Manager at Gate City Casino is responsible for overseeing all aspects of gaming floor operations, ensuring exceptional guest service, and leading a team in a fast-paced environment. This role involves managing guest service initiatives, monitoring operations, and maintaining high standards of integrity while addressing guest needs and resolving disputes.

Requirements

• 2-3 years of proven gaming management experience, with a thorough understanding of NH Lottery laws, HHR systems, and internal controls.
• Strong knowledge of Title 31 requirements and federal cash reporting compliance, as well as basic math skills for understanding HHR pay lines.
• Ability to read and interpret technical manuals, gaming documents, and troubleshoot HHR machine hardware, software, and technology.
• High school diploma or equivalent, with proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Must be able to obtain and maintain a New Hampshire Gaming License while staying current with industry regulations and updates.

Responsibilities

• Oversee guest service initiatives for the HHR department, including jackpot response times, team member scorecards, guest introductions, and new member sign-ups.
• Ensure exceptional guest service by addressing guest needs, resolving disputes, and maintaining service standards across all team members.
• Actively participate in gaming floor operations, including processing jackpots, signing up guests, and promoting events.
• Monitor gaming floor operations, enforce policies, and report issues to leadership while maintaining high standards of integrity.
• Manage team operations, including training, scheduling, and break coordination to ensure efficient department functionality.

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: High school or GED