HH Night Auditor

Chumash Enterprises•Solvang, CA

22d•$19 - $21

About The Position

Overview Responsible for generating the summary and statistical data compiled into reports, verifying daily hotel transactions, processing end of the day reports, auditing, monitoring, and managing all pm accounts, comp accounting, direct bills, entertainment, administrative and guest comps. Responsibilities Prepares and reconciles all postings, routes all reservations correctly, balances and corrects Guest Service Agent’s work, prints comp vouchers for arrivals, runs and distributes nightly reports and guest folios. Verifies all credit card transactions from payment reports with guest folios and verifies with shift batches. Completes daily auditing and closing procedures accurately and efficiently. Balances all comp vouchers, checking for signatures and stay information. Verifies and balances all Player Development group, service recovery, admin, and entertainment comps. Initiates and completes the audit computer process. Balances and processes all credit card batches for the day’s activity. Obtains from the credit limit report additional authorization for all non-complimentary guests. Researches all charge backs. Audits all mini bar charges. Balances gift card transactions with point of sale (POS) system. Reviews and researches all refunds on negative transactions. Analyzes and problem solves any aspects of the night audit function. Accurately counts cash drawer of Guest Service Agents. Assists in overseeing the nightly operation of the hotel in an efficient manner. Communicates pertinent shift information to next shift and supervisor. Assists with all front desk operations as needed including greeting guests, taking room reservations, responding to inquiries, processing confirmation letters, etc. Completes all paperwork and closing duties in accordance with departmental standards. Prepares daily reports for management and reports any night audit discrepancies. Provides an accurate accounting of guest bills. Adheres to proper credit, check cashing and cash handling policies and procedures. Handles guests’ concerns and complaints with objectivity; involves management as needed. Files all charges to proper accounts and performs data entry. Regularly accesses the Oasis, Opera, Dollars-on-the Net, and Super Playmate systems. Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash. Performs other duties as assigned.

Requirements

High School Diploma or GED Certificate.
Three years of prior experience in night auditing or similar position.
One year of hospitality or guest services related experience.
Intermediate computer proficiency utilizing Microsoft applications, email, and internet.
Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.
Quality Orientation: Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
Attention to Detail: Taking responsibility for a thorough and detailed method of working.
Computer Literacy: Using computers effectively and efficiently in the working environment.
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.

Nice To Haves

Prior experience in a luxury hotel environment is preferred.

Responsibilities

Prepares and reconciles all postings, routes all reservations correctly, balances and corrects Guest Service Agent’s work, prints comp vouchers for arrivals, runs and distributes nightly reports and guest folios.
Verifies all credit card transactions from payment reports with guest folios and verifies with shift batches.
Completes daily auditing and closing procedures accurately and efficiently.
Balances all comp vouchers, checking for signatures and stay information.
Verifies and balances all Player Development group, service recovery, admin, and entertainment comps.
Initiates and completes the audit computer process.
Balances and processes all credit card batches for the day’s activity.
Obtains from the credit limit report additional authorization for all non-complimentary guests.
Researches all charge backs.
Audits all mini bar charges.
Balances gift card transactions with point of sale (POS) system.
Reviews and researches all refunds on negative transactions.
Analyzes and problem solves any aspects of the night audit function.
Accurately counts cash drawer of Guest Service Agents.
Assists in overseeing the nightly operation of the hotel in an efficient manner.
Communicates pertinent shift information to next shift and supervisor.
Assists with all front desk operations as needed including greeting guests, taking room reservations, responding to inquiries, processing confirmation letters, etc.
Completes all paperwork and closing duties in accordance with departmental standards.
Prepares daily reports for management and reports any night audit discrepancies.
Provides an accurate accounting of guest bills.
Adheres to proper credit, check cashing and cash handling policies and procedures.
Handles guests’ concerns and complaints with objectivity; involves management as needed.
Files all charges to proper accounts and performs data entry.
Regularly accesses the Oasis, Opera, Dollars-on-the Net, and Super Playmate systems.
Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
Performs other duties as assigned.