HFC Operations Coordinator

Hub International Insurance•Riverside, CA

22h•$28 - $36

About The Position

The HFC Operations Coordinator plays a pivotal role in supporting the operational efficiency and strategic alignment of the HUB Financial Center. This role bridges the three core pillars of HFC Operations Team — Business Process Outsourcing (BPO), Reporting, and Financial Assumption Calculations — by providing structured coordination, administrative oversight, and operational continuity across initiatives. The coordinator will ensure that communication, documentation, and governance practices remain consistent, organized, and aligned with enterprise goals.

Requirements

Organizational & Time Management Ability to plan timelines, manage resources, and handle multiple tasks simultaneously. Strong prioritization and deadline management skills.
Communication & Interpersonal Clear verbal and written communication. Active listening and conflict resolution. Ability to liaise between stakeholders, clients, and team members.
Problem-Solving & Critical Thinking Identifying issues early and proposing practical solutions. Analytical skills for evaluating project risks and technical challenges.
Leadership & Collaboration Coordinating cross-functional teams. Motivating team members and fostering collaboration.
Technical Proficiency Familiarity with project management tools (e.g., MS Project, Asana, Trello). Basic understanding of budgeting, scheduling, and reporting software.
1-2 years of relevant experience
Bachelor's degree (4-year degree)

Nice To Haves

Bachelor’s degree in Business Administration, Project Management, or related field.
PMP, CAPM, or Agile/Scrum certifications are highly valued.
1–3 years in coordination or related roles.
Familiarity of shared services or accounting functions
Proven success in supporting the build and launch of strategic initiatives.
Experience in creating and maintaining supporting documentation and reference materials.
Excellent communication skills with the ability to build strong, trust-based relationships across teams.
Comfortable navigating, shifting priorities and adapting quickly to competing needs.
Highly detail-oriented with strong organizational skills and a solutions-driven mindset.

Responsibilities

Organize and manage activities across BPO, Reporting, and Financial Calculation teams, including project milestones, recurring deliverables, and initiative timelines.
Maintain effective communication with internal leaders, business partners, and vendor teams; contribute to newsletters, dashboards, and “Data Hub” highlights summarizing key updates and metrics.
Schedule and facilitate recurring meetings, maintain agendas and minutes, and manage RAID (Risks, Assumptions, Issues, Dependencies) logs to ensure clear visibility of ongoing initiatives.
Review and organize documentation to ensure consistency with HFC operational guidelines, including SOPs, process maps, and reporting templates.
Support the administration of operational tools and systems (e.g., Power BI access groups, SharePoint libraries, Smartsheet dashboards, intake management tools).
Partner with the Financial Project Management Office (FPMO) and cross-functional teams to align governance, project tracking, and process improvement initiatives.
Support the continued development and maturity of the HFC Operations structure, contributing to process design and team evolution.
Collaborate on new and ongoing initiatives as the HFC Operations team continues to expand scope.