Heritage Title Co-Escrow Branch Manager

Fidelity National Financial • Denver, CO

439d • $72,000 - $72,000

About The Position

The Escrow Branch Manager at Heritage Title Co. is responsible for achieving the branch's strategic and financial objectives by overseeing efficient closing and settlement processes. This role involves managing a team of escrow officers, ensuring compliance with regulations, and developing strong relationships with clients and industry professionals.

Requirements

• At least 5 years of experience in escrow operations, including 2 years in a managerial role.
• Proficiency in escrow software and Microsoft Office Suite.
• High School diploma or GED equivalent is required.
• Hold current or obtain CO Resident Producers title license.
• Hold current or obtain CO Notary Certification.
• Strong knowledge of escrow laws, regulations, and procedures.
• Excellent communication and interpersonal skills.
• Proven leadership abilities with a track record of team management and development.
• Detail-oriented with strong analytical and problem-solving skills.

Responsibilities

• Manage and supervise a team of escrow officers, providing guidance and support as needed.
• Oversee the daily operations of the escrow department, including opening, closing, and processing escrow transactions.
• Review branch and daily orders and expenses.
• Ensure compliance with all relevant regulations and company policies.
• Develop and maintain strong relationships with clients, real estate agents, and other industry professionals.
• Train and mentor new team members to ensure high-quality customer service.
• Handle escalated customer inquiries and complaints in a timely and professional manner.
• Collaborate with other departments to streamline processes and improve efficiency.
• Monitor and approve time worked for escrow staff, including managing overtime as needed.
• Enter time card adjustments and approve bi-weekly time cards, while complying with payroll deadlines, procedures, and regulations.
• Ensure office is staffed appropriately for business needs when approving vacation requests.
• Calculate monthly commissions for escrow staff and submit for payment according to scheduled dates.
• Interview prospective employees.

Benefits

• Pay based on experience, starting at $72,000 per year plus commission.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED